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IT Support Technician

Believe Resourcing

Johannesburg

On-site

ZAR 50,000 - 200,000

Full time

Yesterday
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Job summary

A well-regarded educational institution in Johannesburg is seeking a dedicated IT Support Technician to manage and enhance the school's IT infrastructure. The role involves maintaining hardware and software, providing user support, and ensuring a secure and efficient technology environment. With a focus on integrating technology in education, this position is vital for supporting teaching and operational needs.

Qualifications

  • 2+ years in an IT support role, preferably in a school or academic setting.
  • Strong technical knowledge across hardware, software, networking, and digital platforms.
  • IT certifications (A+, N+, MCSA, or Google certifications) are advantageous.

Responsibilities

  • Maintain, install, and troubleshoot hardware including laptops and desktops.
  • Install, update, and support key software platforms.
  • Provide daily technical support to staff across hardware and software platforms.

Skills

Technical knowledge across hardware
Software troubleshooting
Networking skills
Digital platforms support

Education

Grade 12 / Matric

Tools

Microsoft Windows
Google Workspace
Hyper-V
ESET Endpoint Security

Job description

IT Support Technician

Location: Glenanda, JohannesburgWorking Hours: Monday to Friday, full-time hours (occasional after-hours for school events)Employment Type: Permanent, On-SiteSalary: Market-related (based on experience and qualifications)Reporting to: School Principal / Deputy Principal / IT Manager

About the Client

A well-established and forward-thinking primary school committed to integrating technology in education. With a strong focus on digital learning, infrastructure optimisation, and online safety, this school fosters a supportive and inclusive working environment. The team values innovation, hands-on problem-solving, and continuous improvement in teaching and learning systems.

About the Role

An exciting opportunity exists for a dedicated and hands-on IT Support Technician to join the school’s internal IT team. This role will be responsible for maintaining all school-related IT infrastructure including hardware, software, networks, user support, and digital systems. The successful candidate will ensure a reliable, secure, and efficient IT environment, playing a key part in supporting the daily teaching and operational needs of the school.

Key Responsibilities

Hardware Support & Maintenance

  • Maintain, install, and troubleshoot laptops, desktops (Windows), Chromebooks, projectors, printers, IP cameras, and network devices

  • Manage Dell servers, Synology NAS drives, Ruijie switches, Ubiquiti access points, and N-Computing environments

  • Support Hyper-V virtualised systems, including regular maintenance and upgrades

  • Manage printers and Toshiba backend print systems

Software Support & Administration

  • Install, update, and support key platforms:

    • Microsoft Windows & Office

    • Google Workspace / Chrome OS / Admin Console

    • ESET Endpoint Securly

    • Arista Firewall & Securely Console

    • Pencilbox, SASAMS, D6, Pastel, ClassDojo, Snapplify, and more

  • Conduct rollovers, termly updates, data exports/imports, and mail merges

  • Support communication and learning platforms for learners and staff

Network & Systems Administration

  • Maintain optimal wired and wireless network performance (incl. VLANs and filtering)

  • Support online safety measures and security protocols

  • Coordinate with service providers on fibre connectivity and back-end systems

End-User Support

  • Provide daily technical support to staff across hardware and software platforms

  • Respond to support tickets and WhatsApp requests in a timely manner

  • Train and assist teachers with basic tech fluency and digital classroom tools

  • Manage digital communication platforms used by staff and leadership

Annual Planning & Setup

  • Conduct academic year rollovers:

    • Reassign devices to new staff/classrooms

    • Setup applications and learning tools for new cohorts

Event & Sound System Support

  • Assist with AV setup and management during school events and assemblies

Qualifications & Experience

Required:

  • Grade 12 / Matric

  • 2+ years in an IT support role, preferably in a school or academic setting

  • Strong technical knowledge across hardware, software, networking, and digital platforms

Advantageous:

  • IT certifications (A+, N+, MCSA, or Google certifications)

  • Familiarity with Hyper-V, Synology, N-Computing, and educational applications

  • Understanding of child online safety and related security protocols

Key Attributes
  • Proactive and independent work ethic

  • Strong diagnostic and problem-solving skills

  • Clear and confident communicator

  • Ability to prioritise tasks under pressure

  • Passion for technology in education

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