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A well-regarded educational institution in Johannesburg is seeking a dedicated IT Support Technician to manage and enhance the school's IT infrastructure. The role involves maintaining hardware and software, providing user support, and ensuring a secure and efficient technology environment. With a focus on integrating technology in education, this position is vital for supporting teaching and operational needs.
Location: Glenanda, JohannesburgWorking Hours: Monday to Friday, full-time hours (occasional after-hours for school events)Employment Type: Permanent, On-SiteSalary: Market-related (based on experience and qualifications)Reporting to: School Principal / Deputy Principal / IT Manager
A well-established and forward-thinking primary school committed to integrating technology in education. With a strong focus on digital learning, infrastructure optimisation, and online safety, this school fosters a supportive and inclusive working environment. The team values innovation, hands-on problem-solving, and continuous improvement in teaching and learning systems.
An exciting opportunity exists for a dedicated and hands-on IT Support Technician to join the school’s internal IT team. This role will be responsible for maintaining all school-related IT infrastructure including hardware, software, networks, user support, and digital systems. The successful candidate will ensure a reliable, secure, and efficient IT environment, playing a key part in supporting the daily teaching and operational needs of the school.
Hardware Support & Maintenance
Maintain, install, and troubleshoot laptops, desktops (Windows), Chromebooks, projectors, printers, IP cameras, and network devices
Manage Dell servers, Synology NAS drives, Ruijie switches, Ubiquiti access points, and N-Computing environments
Support Hyper-V virtualised systems, including regular maintenance and upgrades
Manage printers and Toshiba backend print systems
Software Support & Administration
Install, update, and support key platforms:
Microsoft Windows & Office
Google Workspace / Chrome OS / Admin Console
ESET Endpoint Securly
Arista Firewall & Securely Console
Pencilbox, SASAMS, D6, Pastel, ClassDojo, Snapplify, and more
Conduct rollovers, termly updates, data exports/imports, and mail merges
Support communication and learning platforms for learners and staff
Network & Systems Administration
Maintain optimal wired and wireless network performance (incl. VLANs and filtering)
Support online safety measures and security protocols
Coordinate with service providers on fibre connectivity and back-end systems
End-User Support
Provide daily technical support to staff across hardware and software platforms
Respond to support tickets and WhatsApp requests in a timely manner
Train and assist teachers with basic tech fluency and digital classroom tools
Manage digital communication platforms used by staff and leadership
Annual Planning & Setup
Conduct academic year rollovers:
Reassign devices to new staff/classrooms
Setup applications and learning tools for new cohorts
Event & Sound System Support
Assist with AV setup and management during school events and assemblies
Required:
Grade 12 / Matric
2+ years in an IT support role, preferably in a school or academic setting
Strong technical knowledge across hardware, software, networking, and digital platforms
Advantageous:
IT certifications (A+, N+, MCSA, or Google certifications)
Familiarity with Hyper-V, Synology, N-Computing, and educational applications
Understanding of child online safety and related security protocols
Proactive and independent work ethic
Strong diagnostic and problem-solving skills
Clear and confident communicator
Ability to prioritise tasks under pressure
Passion for technology in education