IT Support Engineer II – Cloud, Networking & 365

Pronel Personnel; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A dynamic staffing solutions company is seeking an experienced L2 Support Engineer to join their team in Cape Town or Johannesburg. The successful candidate will be responsible for handling advanced technical issues, providing escalated support, and ensuring high-quality client service. Candidates should have strong troubleshooting skills, experience with Microsoft 365 and Azure, and a proven track record in IT support. This role presents a valuable opportunity for career advancement in a vibrant environment.

Qualifications

• 2–4 years’ experience in IT Support, preferably in an MSP environment.
• Strong experience with Microsoft 365, Azure, and networking.
• Proven ability to handle escalated incidents and deliver support.

Responsibilities

• Respond to and resolve escalated support tickets within SLA.
• Diagnose and troubleshoot complex hardware, software, and network problems.
• Perform root cause analysis and implement long-term solutions.
• Install and configure hardware, software, servers, and networking equipment.
• Manage user accounts and permissions.

Skills

Advanced troubleshooting and analytical ability

Strong hardware, software, and networking knowledge

Excellent verbal and written communication

Customer-focused approach

Experience with RMM tools

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

MS-102: Microsoft 365 Administrator

AZ-104: Microsoft Azure Administrator

Bachelor’s degree in IT or related field

Tools

Microsoft 365

Azure

Active Directory (AD)

Networking

Job description

A dynamic staffing solutions company is seeking an experienced L2 Support Engineer to join their team in Cape Town or Johannesburg. The successful candidate will be responsible for handling advanced technical issues, providing escalated support, and ensuring high-quality client service. Candidates should have strong troubleshooting skills, experience with Microsoft 365 and Azure, and a proven track record in IT support. This role presents a valuable opportunity for career advancement in a vibrant environment.