IT Supply Chain Systems Specialist

ALPLA PACKAGING SA (PTY) LTD; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading packaging company is seeking a candidate for technical support focused on the AlplaPROD system in Johannesburg. The ideal individual will possess a degree in IT or a related field and have a solid understanding of supply chain processes within a manufacturing context. Responsibilities include ensuring effective user support, managing access requests, and training process owners as needed. This role offers market-related salary and competitive benefits, alongside international exposure.

Benefits

Market related salary

Competitive benefits

International exposure

Qualifications

• Excellent understanding of supply chain processes and systems in a manufacturing company is essential.
• Supply chain experience in a manufacturing company would be an advantage.
• Experience with AlplaPROD would be an advantage.

Responsibilities

• Providing day to day technical support to users of AlplaPROD.
• Support the implementation of new features released for AlplaPROD.
• User access management of AlplaPROD, including facilitating approvals of user access requests.
• Training of AlplaPROD process owners when required.

Skills

Problem-solving ability

Attention to detail

Understanding of supply chain processes

Education

Relevant IT or supply chain related degree or diploma

Tools

AlplaPROD

Excel

Job description

What you will enjoy doing

• Providing day to day technical support to users of AlplaPROD
• Support the implementation of new features released for AlplaPROD as communicated by the Corporate IT for Operations team
• Taking note of and following guidelines with regards to AlplaPROD, as communicated by the Corporate IT for Operations team
• Reporting new requirements for AlplaPROD to the Systems Analyst (SOAF)
• Escalation of unresolved AlplaPROD support queries to Corporate IT for Operations team as necessary
• Support, implementation and maintenance of IT equipment related to the supply chain system, for example barcode scanners and barcode label printers
• Maintaining an asset register of all IT equipment related to AlplaPROD
• User access management of AlplaPROD, including facilitating approvals of user access requests
• Management and configuration of shared user accounts used by plant operations
• Training of AlplaPROD process owners when required, for example when process owners leave the company, or if training is required due to changes or new features in AlplaPROD
• Maintaining a good relationship with the local CTO responsible(s) and provide support for the implementation of CTO processes as required
• Provide technical support to users for Excel based reports linked to AlplaPROD
• Monitor integration between AlplaPROD and D365 F&O (interfaces), and resolve or escalate problems as necessary
• Escalate master data issues in AlplaPROD or D365 F&O to master data responsible as necessary
• Support implementations of AlplaPROD in new plants
• Support the Systems Analyst (SOAF) in the performance of his duties

What makes you great

• Relevant IT or supply chain related degree or diploma
• Excellent understanding of supply chain processes and systems in a manufacturing company is essential
• Supply chain experience in a manufacturing company would be an advantage
• Excellent problem-solving ability is a must
• Attention to detail
• Experience with AlplaPROD would be an advantage

What you can expect working with us

- Market related Salary

- Competitive Benefits

- International exposure