IT Service Desk Consultant

Truworths; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company in Cape Town seeks an IT Service Desk Consultant to provide first line support for software, hardware, network, and telephony issues. Ideal candidates will have experience in IT service desk roles and demonstrate strong troubleshooting and customer service skills. This role is based at the Head Office in Cape Town.

Qualifications

• Experience in IT service desk or IT support roles.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work from the Head Office in Cape Town.

Responsibilities

• Provide first line IT support to stores, troubleshooting and resolving queries.
• Document incidents and requests, track progress, and ensure resolution.
• Escalate complex issues to second line or specialist teams.

Skills

Troubleshooting

Customer service

Communication

Job description

IT Service Desk Consultant

We are looking for an IT Service Desk Consultant to provide first line support to Truworths stores by troubleshooting and solving technical, software, hardware, network, and telephony queries. This position will be based at our Head Office in Cape Town.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Retail

Overview

IT Service Desk Consultant to provide first line support to Truworths stores by troubleshooting and solving technical, software, hardware, network, and telephony queries. This position is based at the Head Office in Cape Town.

Responsibilities

• Provide first line IT support to Truworths stores, troubleshooting and resolving queries related to software, hardware, network, and telephony.
• Document incidents and requests, follow up, and ensure timely resolution in line with service levels.
• Escalate complex issues to second line or specialist teams as required and track progress.

Qualifications

• Experience in IT service desk or IT support roles
• Strong troubleshooting, communication, and customer service skills
• Ability to work from the Head Office in Cape Town

We reserve the right to end the alert when the position is filled.