IT Service Delivery Manager

DataTech Recruitment; Cape Town; On-site; ZAR 840,000 - 1,140,000; Full time

Job summary

A leading recruitment agency is seeking an experienced IT Service Delivery Manager to lead the delivery of IT services for global clients in mining and construction sectors. The role is hands-on and client-facing, ensuring that critical infrastructure and services run smoothly. Candidates must have over 8 years' experience in service delivery management and a degree in IT or Engineering.

Benefits

Medical aid contribution

USA trips 2–4 times per year

Qualifications

• 8+ years’ experience in service delivery management.
• Proven track record managing SLAs and leading teams.
• Strong client engagement and stakeholder management skills.

Responsibilities

• Oversee delivery of IT services across cloud and on-prem environments.
• Ensure all services consistently meet SLA requirements.
• Manage incident, problem, change, and release processes.

Skills

Service delivery management

Client engagement

Team leadership

SLA management

Education

Bachelor's degree in IT, Engineering, or similar

Tools

VMWare

Kubernetes

Cisco

UBNT

Nokia NDAC

Job description

IT Service Delivery Manager required in Cape Town.

We’re looking for a seasoned Service Delivery Manager to lead the delivery of IT services for global clients in the mining and construction industries. This role is hands-on, client-facing, and central to keeping critical infrastructure and services running smoothly.

Location: Century City, Cape Town (Onsite).

Salary: R840 000 – R1 140 000 CTC per year.

Benefits: Medical aid contribution.

Travel: USA trips 2–4 times per year.

What you’ll do:

• Oversee delivery of IT services across cloud and on-prem environments (VMWare, Kubernetes, Cisco, UBNT, Nokia NDAC).
• Ensure all services consistently meet SLA requirements.
• Manage incident, problem, change, and release processes.
• Act as the go-to contact for clients, handling escalations and building strong relationships.
• Monitor service performance, produce regular reports, and drive continuous improvement.
• Attend client meetings, present SLA reports, and manage expectations.
• Lead and mentor a team of around 10 service delivery professionals.
• Support recruitment and training within the service team.

What you’ll bring:

• 8+ years’ experience in service delivery management.
• Proven track record managing SLAs and leading teams.
• A bachelor’s degree in IT, Engineering, or similar.
• Strong client engagement and stakeholder management skills.
• A sharp eye for detail and the ability to see both the big picture and the small but important gaps.