IT Manager - KwaZulu Natal

Inspired Education Group; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A global premium education group is seeking an experienced IT Manager for the Kwa-Zulu Natal region. Responsibilities include managing IT support operations, ensuring system maintenance, and supervising a team of support engineers. The ideal candidate will have at least 4 years of experience in a similar role and possess strong technical and soft skills necessary for effective communication with stakeholders. This role demands a commitment to technical excellence and the ability to handle multiple projects in a fast-paced environment.

Qualifications

• At least 4 years of working experience as IT Manager in a similar environment.
• In-depth knowledge of diagnosis, repair, and debugging of software and computer systems.
• Ability to manage IT OPEX and IT CAPEX for the schools.

Responsibilities

• Manage IT Operation within the province including 2 direct reports.
• Provide technical assistance and troubleshooting support.
• Ensure IT Infrastructure meets operational and business continuity requirements.

Skills

ITIL experience

LAN / WAN Networking

Windows 10 / 11 knowledge

Understanding of various operating systems

Technical attitude and desire to learn

Education

Degree in relevant field

Tools

Video conferencing technology

Personal productivity software

Job description

Inspired Education is the leading global group of premium schools, with a portfolio of 121 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK\'s top 10 highest-value private companies.

OUR TEAM

The ‘IT Manager – Kwa-Zulu Natal’ will be responsible for the day-to-day delivery of an IT Support Service to the Inspired Schools in the given province: Reddam House Umhlanga and Reddam House Ballito.

Role Summary

We are looking for a competent IT Manager, who will handle the most difficult or advanced problems, including managing the IT Support Engineers. Our expectation is for this person to be an expert in more relevant IT technician fields and be responsible for research and development of solutions to new or unknown issues. One of the primary functions of this position is to supervise a variety of technical projects related to the setup, maintenance, and support of the School’s IT systems.

• Being responsible for IT Operation within the province, inclusive of 2 direct reports.
• Manage caseloads (full escalations and requests for assistance).
• Diagnose and solve technical issues at 3rd Support Level and where needed, escalate to external vendors and to other internal teams.
• Provide technical assistance and troubleshooting support including availability to perform on-call (after working hours) activities.
• Detect, investigate, recreate and raise defects. Track defects through internal systems and turn around fixes for production issues, set up environment to reproduce issues and test potential workarounds and develop ad-hoc solutions to address issues as workarounds.
• Ensuring that the IT Infrastructure and Networking services provided (including Hosting, Networks, Back-ups, Patching and Cybersecurity) consistently meet operational and business continuity requirements.
• Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal use, leveraging opportunities for continuing education.

Key Responsibilities

• Managing effective relationships and communication with main IT stakeholders.
• Work closely with the Regional IT Manager to improve customer satisfaction.
• Work closely with the Regional IT Manager to manage IT OPEX and IT CAPEX for the given schools.
• Analysing tickets and workload for the given schools.
• Handle change management.
• Supervise quality management.
• Organising training.
• Ensuring service levels are met.
• Working with vendors.
• Open to travel between schools and sites on a weekly basis.
• Organisation Responsibilities: This position reports to the Regional IT Manager. The IT Manager – Kwa-Zulu Natal manages the IT Support Engineers (2 people), including the induction and performance management of team members and the management of sickness / absence and conduct etc.

What we\'re looking for

• Hard skills: Educated to degree level; At least 4 years working experience as IT Manager in a similar environment; ITIL experience; In-depth knowledge of the diagnosis, repair & debugging of software & computer systems; Must have in-depth knowledge LAN / WAN Networking and IT Network Operations experience; Demonstrate knowledge and understanding of technologies such as personal devices, laptops, tablets, Windows 10 / 11, macOS, Linux, ChromeOS, iOS, Android operating systems, WiFi, MiFi, Bluetooth, Broadband, network routing, remote access, personal productivity software, terminal emulators, and video conferencing technology.
• Soft skills: Ability to interface and work with Executive Management in a highly dynamic, demanding, and mobile environment; Strong technical attitude and a desire to learn and work in a fast paced, dynamic environment; Ability to balance and prioritize multiple concurrent projects effectively; Flexibility in work schedule with an ability to be on call to address problems, escalations, and complete projects.

Safeguarding Statement

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

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