IT Helpdesk Associate - Growth Path at MSP

Kontak Recruitment; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A managed IT services provider in Cape Town is seeking a motivated Helpdesk Agent to provide first-line technical support. In this role, you'll handle incoming IT support requests, log and categorise tickets, and offer assistance with Microsoft 365 issues. Ideal candidates have 1-2 years of IT support experience, strong customer service skills, and a willingness to learn. This position offers a salary between R15,000 and R18,000 per month, depending on experience, in a collaborative team environment.

Qualifications

• 1–2 years’ experience in an IT support or helpdesk role.
• Valid driver’s licence.
• Willingness to learn and follow established processes.

Responsibilities

• Act as the first point of contact for incoming IT support requests.
• Monitor, log, categorise, and prioritise helpdesk tickets.
• Provide first-line technical support.

Skills

Strong customer service skills

Communication skills

Basic understanding of Windows operating systems

Knowledge of Microsoft 365 applications

General IT troubleshooting concepts

Job description

A managed IT services provider in Cape Town is seeking a motivated Helpdesk Agent to provide first-line technical support. In this role, you'll handle incoming IT support requests, log and categorise tickets, and offer assistance with Microsoft 365 issues. Ideal candidates have 1-2 years of IT support experience, strong customer service skills, and a willingness to learn. This position offers a salary between R15,000 and R18,000 per month, depending on experience, in a collaborative team environment.