IT Field Support Engineer

RightStaff Employment Solutions; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading employment solutions provider in Johannesburg is looking for an IT Field Support Engineer. You will resolve IT support requests, deliver troubleshooting, and maintain documentation. Ideal candidates will have strong communication skills and a sound understanding of Microsoft 365. A valid driver's license and a passion for client service are essential. The role offers a salary range of R18 000 – R25 000 CTC, depending on experience.

Benefits

Birthday off

Incentives for team goals

50% Medical

Ongoing training and development

Recognition Program

Referral Bonuses

Increased leave days for milestones

Qualifications

• Passion for solving complex problems and delivering service.
• Ability to communicate effectively between technical and non-technical audiences.
• Valid driver’s license and reliable vehicle.

Responsibilities

• Resolve on-site Helpdesk tickets effectively.
• Deliver troubleshooting and hardware support.
• Maintain and manage ticketing system.

Skills

Problem-solving mindset

Excellent communication skills

Advanced understanding of support tools

Strong diagnostic skills

Microsoft 365 knowledge

Tools

Ticketing systems

RMM/PSA tools

Job description

Overview

IT Field Support Engineer required in Midrand / Centurion.

Key Responsibilities

• Resolve on-site Helpdesk tickets with urgency, care, and a solutions-first mindset.
• Deliver advanced on-site and remote troubleshooting and hardware support.
• Ensure every client interaction reflects professionalism, punctuality, and attention to detail.
• Provide a friendly, quick, and helpful experience to clients.
• Use and maintain the ticketing system to manage and resolve support requests.
• Ensure all work is thoroughly documented and aligned with internal processes.
• Maintain accurate and up-to-date client documentation.
• Split multi-issue tickets into individual, manageable tasks.
• Ensure tickets are actively managed and never left "stale".
• Support project delivery both remotely and on-site when required.
• Collaborate with the project team to ensure smooth execution and client satisfaction.
• Keep clients informed with clear, respectful, and timely updates.
• Escalate complex issues when necessary.
• Submit timesheets and expense reports in line with SOPs.
• Identify, communicate, and mitigate risks to clients and the business.
• Mentor and support Junior Helpdesk Technicians, fostering a culture of growth and learning.
• Follow schedules and SOPs with consistency and discipline.
• Adhere to all security protocols and remain vigilant for potential threats.
• Contribute to continuous improvement and innovation across the team.
• Step in selflessly to support teammates and uphold our shared standards.
• Perform additional duties as required by leadership.

Requirements

• A passion for solving complex problems and delivering exceptional service.
• Excellent communication skills, grounded in active listening.
• Advanced understanding of support tools, systems, and service delivery best practices.
• Strong diagnostic skills for end-user hardware, software, and network issues.
• Deep knowledge of Microsoft 365 and related platforms.
• Ability to speak both “Geek” and “Human” fluently.
• Professional appearance, punctuality, and attention to detail.
• Valid driver’s license and reliable vehicle.
• Adaptability in a fast-paced, client-facing IT environment.

Nice to Have

• Experience with ticketing systems, RMM/PSA tools.
• Professional IT certifications (MCP, MCSA, MCSE, ITIL, etc.).
• Client experience certifications (e.g., Helpdesk Habits).
• Experience in MSP or IT support environments.

Career Growth

This role offers a clear path to leadership, with opportunities to grow into positions such as:

• Team Leader.
• IT Consultant.

Perks & Benefits

• Birthday off.
• Incentives for achieving team and company goals.
• 50% Medical.
• A proactive approach to ongoing training and development.
• Recognition Program – Monthly awards and shout-outs for living our core values.
• Referral Bonuses – Get rewarded for helping us grow the team and/or clients.
• Celebrate work milestones with increased leave days and bonuses.

Why Join Us

At our company, we don’t just fill roles, we build careers.

• Live Your Values: We believe in Never Giving Up, being Selfless, and taking pride in everything we do. If you’re passionate about making a difference and love solving problems, you’ll thrive here.
• Grow With Us: We offer clear career progression, mentorship, and continuous learning opportunities to help you reach your full potential.
• Work That Matters: Your work directly impacts our clients’ success. You’ll be part of a team that values consistency, systematic thinking, and attention to detail.
• Culture of Excellence: We believe in showing up as our best selves. Dress sharp, speak clearly, and be on time, because we take pride in our work and our reputation.
• Recognition & Rewards: From birthday leave to performance incentives, we celebrate your wins, big and small.

Salary Range: R18 000 – R25 000 CTC (depending on experience / knowledge).