IT Desktop Support Tech (Level 1) – Windows & MS 365

MyCareerCraft; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technical recruitment agency is seeking an experienced IT Support Technician (Level 1) in Gauteng. The successful candidate will provide first-line support, troubleshoot issues, and assist users with desktop and network problems. Key qualifications include experience with Windows 10/11 and Microsoft 365. This role also requires strong communication skills and a willingness to travel between sites if required.

Qualifications

• Matric (Grade 12) essential.
• 2-3 years experience in an IT support or helpdesk environment.
• Strong understanding of Microsoft 365.

Responsibilities

• Act as the first point of contact for IT-related incidents.
• Log, track, and resolve calls through the ITSM system.
• Troubleshoot desktop, laptop, and printer hardware issues.

Skills

Troubleshooting

Customer service

Windows 10/11

Microsoft 365

Basic networking skills

Education

IT-related certificate or diploma (NQF 5)

CompTIA A+ or equivalent

Tools

ITSM systems (ServiceNow, Freshservice, ManageEngine, Jira Service Desk)

Remote monitoring and management tools

Job description

A technical recruitment agency is seeking an experienced IT Support Technician (Level 1) in Gauteng. The successful candidate will provide first-line support, troubleshoot issues, and assist users with desktop and network problems. Key qualifications include experience with Windows 10/11 and Microsoft 365. This role also requires strong communication skills and a willingness to travel between sites if required.