IT Desktop Support Engineer (Tier 1)

Parvana; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology service provider in Cape Town is looking for an IT Support Engineer to administer and support user accounts, troubleshoot network issues, and provide support for end-user devices. The ideal candidate should have certifications like MCP, A+, N+, or M365, along with experience in desktop support and Office 365 services. The role offers a salary of up to R25,000 before tax deductions depending on experience and qualifications.

Qualifications

• Experience in desktop support and IT support roles.
• Certified in MCP, A+, N+, or M365.
• Knowledgeable in Office 365 and Azure.

Responsibilities

• Administer and support MS Active Directory and / or Entra ID.
• Provide support for end-user devices and Office 365 apps.
• Troubleshoot networking and security issues.
• Monitor and remediate security threats.

Skills

MCP

A+

N+

M365 Certified Administrator

Desktop support

Tier 1 IT Support

Office 365

Azure

Job description

About our client:

Our client was established in the 90's and while headquartered in Cape Town, they do have a large office in Jhb and great global presence with over 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity, training, mentoring and have both the size and budget to ensure great career progression.

What you will be doing:

• Administer / support MS Active Directory and / or Entra ID, including creating, amending, and deleting user accounts.
• Supporting end-user devices (laptops, desktops, printers, mobile devices), operating systems, and Office 365 apps.
• Troubleshoot networking and security issues.
• Monitor, investigate, and remediate security threats.
• Support anti-virus and security solutions.
• Configure, administer, and troubleshoot Office 365 services (Exchange, Teams, SharePoint Online, OneDrive, and Intune)
• Resolve service requests in adherence to SLAs.
• Provide escalated support to IT Administrators.
• Support voice applications, video conferencing, and biometric access control equipment.
• Attend meetings and maintain accurate documentation.

What our client is looking for:

• MCP / A+ / N+ / M365 Certified Administrator or equivalent
• Experience in desktop support / Tier 1 IT Support Engineer
• Experience with Office 365 and Azure installation and support, and installing and troubleshooting laptops, desktops, printers, and mobile devices.

Salary Band:

• Up to R25 000 before tax deductions - Dependant on experience, qualifications, etc.