IT Desktop Support Engineer

Initiate International; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading IT support company in Cape Town is seeking an experienced IT Desktop Support Engineer to provide frontline support for both Windows and Mac devices. This role involves troubleshooting and resolving IT issues, managing onboarding processes, and ensuring secure access management. The ideal candidate will have strong technical knowledge and excellent problem-solving skills, along with experience in a fast-paced work environment. Join a dynamic team and contribute to enhancing IT operations.

Qualifications

• Proven experience in desktop support in a commercial or fast-paced environment.
• Strong technical knowledge of Windows/Mac systems, printers, Wi-Fi, and networking hardware.
• Excellent problem-solving skills with a proactive, solutions-driven mindset.

Responsibilities

• Providing frontline support for Windows and Mac devices.
• Troubleshooting and resolving IT issues.
• Monitoring systems and networks for proactive issue detection.

Skills

Desktop support

Technical problem-solving

Communication skills

Windows/Mac systems

Tools

AD

Office365

JAMF

SCCM

VMware

Job description

IT Desktop Support Engineer required in Cape Town.

An exciting opportunity awaits a Desktop Support Engineer in Cape Town, South Africa. This is your chance to become the go-to technical expert in a fast-paced office, keeping systems running smoothly and ensuring colleagues have the tools they need to succeed.

This role is more than troubleshooting – it’s about ownership, problem-solving, and continuously improving IT operations. You’ll be at the heart of the team, providing world-class support while implementing solutions that enhance security, efficiency, and user experience.

Duties and Responsibilities:

• Providing frontline support for Windows and Mac devices, printers, mobile devices, and AV equipment.
• Troubleshooting and resolving IT issues, from connectivity faults to software errors.
• Monitoring systems and networks to proactively detect and resolve issues.
• Managing onboarding and offboarding processes including accounts, permissions, and devices.
• Supporting business-critical applications such as Office365, Active Directory, JAMF, VMware, and SSO tools.
• Ensuring secure access management, compliance, and cyber-awareness education.
• Supporting collaboration tools, video conferencing, and meeting room technologies.
• Maintaining IT documentation and sharing knowledge across the business.
• Suggesting and implementing process improvements to enhance reliability and efficiency.

Requirements:

• Proven experience in desktop support in a commercial or fast-paced environment.
• Strong technical knowledge of Windows/Mac systems, printers, Wi-Fi, and networking hardware.
• Hands-on familiarity with AD, Office365, JAMF, SCCM, VMware, Okta, DNS/DHCP, and related tools.
• Excellent problem-solving skills with a proactive, solutions-driven mindset.
• Strong communication skills with the ability to explain technical issues simply.
• A collaborative team player who takes ownership and adapts quickly.
• Experience with Juniper or Cisco hardware will be a plus.