ISP Coordinator US hours

Innov8 Recruitment; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency in Johannesburg is looking for an ISP Coordinator to oversee fiber installation scheduling and coordination with teams and customers. This role requires strong organizational skills and proficiency in operational support tools. The ideal candidate will support installations and maintain accurate records. This position is full-time, primarily on-site, and requires a matric qualification along with customer service experience.

Benefits

15 days of leave

Qualifications

• Proficiency with dispatch and contractor coordination using operational systems and excel-based tracking tools.
• Ability to manage competing priorities and support multiple teams.
• Experience in telecommunications or fiber maintenance preferred.

Responsibilities

• Confirm fiber installation appointments with customers.
• Manage and document all work on systems provided.
• Support technician coordination and rescheduling.

Skills

Dispatch coordination

Customer service skills

Proficiency in Excel

Organizational skills

Strong command of spoken English

Education

Matric or equivalent qualification

Tools

Operational support tools

Job description

HIRING!!! ISP COORDINATOR (MELROSE ARCH, JHB)
Reports To: Service Delivery Manager
Salary: R20-R40k DOE

About Us:

Our US partner is the public-facing brand of our co, a turnkey network infrastructure company that designs and builds fiber networks. We support broadband expansion efforts across multiple states the USA, with an end-to-end operational delivery model that focuses on customer service, reliability, speed, and quality.

Job Overview:

The ISP Coordinator is an administrative operations role responsible for supporting the scheduling of new fiber-to-the-home (FTTH) installations in the residential sector. This includes confirming appointments with customers, dispatching technicians, updating internal systems and initiating authorizations (locates) for internal bury drops with the relevant authorities. This role requires strong coordination skills between various internal and external stakeholders across various platforms and teams. The ISP coordinator plays a crucial role in ensuring successful installations for the business and its customers.

Key Responsibilities:

• Confirm fiber installation appointments with customers
• Set up customer reminders (calendar invites, texts, phone calls, etc.) of their upcoming fiber installation
• Manage and document all work on systems provided
• Call in and track locates for internal fiber bury drops
• Support technician coordination and rescheduling
• Follow through on all jobs until completion
• Ensure any failed installations are properly recorded for reporting purposes
• Maintain accurate records across platforms
• Verify contractor invoices and work completion in accordance with agreements
• Attend daily scheduling calls and any other operational meetings as required.

Work Schedule & Compensation Notes:

• This is a full-time, non-exempt position based on a 40-hour work week.
• Primarily based from the office around Melrose Johannesburg.
• Working hours:
o 2:00 PM to 11:00 PM (Monday to Friday) until November 1st
o 3:00 PM to 12:00 AM (Monday to Friday) until March 1st (daylight savings US kicks in)
o US public holidays will apply. South African public holidays will not apply
o 15 days of leave

Required Experience & Skills:

• Proficiency with dispatch and contractor coordination using operational systems and excel-based tracking tools
• Strong organizational and customer service skills
• Proficiency in excel and operational support tools
• A strong command of spoken English
• Ability to manage competing priorities and support multiple teams
• Ability to work effectively with internal and external field teams

Preferred Qualifications:

• Must have a matric or equivalent qualification
• Telecommunications or fiber maintenance background
Physical Demands and Work Environment
• Frequent sitting and use of a computer for extended periods
• Regular communication via phone, email, and video
• Visual acuity required for reading data and working with digital systems
• Must be available for on-call responsibilities as scheduled