Integration Manager (Contract) - Gauteng / Hybrid - Isb5401680

Isanqa; Gauteng; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A leading technology services provider seeks an experienced Technology Integrator to manage incident and change tickets, develop systems solutions, and ensure documentation is current. Ideal candidates will have over 8 years of IT Administration experience, deep knowledge of Linux, and familiarity with Agile methodologies. Responsibilities include actioning incident tickets and coordinating system requirements, making this role integral to high-quality service delivery and operational readiness.

Qualifications

• 8+ years of related working experience.
• ITIL certification is advantageous.
• Minimum 4 years of experience with Python / Perl / Bash.
• Minimum 4 years of experience with encryption tools.

Responsibilities

• Action and resolve IM (Incident Management) tickets.
• Action and resolve CIM (Critical Incident Management) tickets as required.
• Create and maintain user stories and requirements.
• Keep documentation up to date in all relevant systems.

Skills

Deep knowledge of Linux

Netbackup

Agile methodology: JIRA / Confluence

Education

Formal Degree in Information Systems or Information Technology

Tools

Ansible

Veritas

Vormetric

Job description

Introduction

Our client requires the services of a Technology Integrator (Expert) – available for rotation at Midrand / Menlyn / Rosslyn / Home Office. The role is part of an amazing brand with cutting‑edge technology, excellent teams in global collaboration, a high work‑life balance with flexible hours, and an agile working environment.

Experience Required

8+ years of related working experience. Insertion date: As soon as possible.

Duties and Responsibilities

• Action and resolve IM (Incident Management) tickets.
• Action and resolve CIM (Critical Incident Management) tickets as required.
• Raise and lead PM (Problem Management) tickets as identified.
• Action and coordinate CM (Change Management) tasks and tickets as required.
• Assist user departments in drafting system requirement documentation based on business processes.
• Perform daily system handover and startup tasks to ensure operational readiness.
• Ensure all processes have been investigated / considered in obtaining the specifications of the user requirements.
• Propose and review system design and evaluate alternatives.
• Develop systems solutions in line with quality and delivery requirements.
• Create, maintain, further develop, and follow user stories and requirements together with the involved infrastructure technologies.
• Creation and further development of KPIs and measurements to judge the quality and compliance of solutions.
• Get the chance to broaden and extend knowledge in encryption and security topics.
• Keep documentation up to date in all relevant systems (e.g. CMDB, Application Instance Wizard, Connect IT, Knowledge Database).
• Attend and moderate operation meetings.

Desired Experience & Qualifications

• Formal Degree in Information Systems, Information Technology, or equivalent experience.
• ITIL certification (advantageous).
• Any Linux / Ansible / Veritas certification relevant.
• Any Vometric / Encryption certification relevant.
• Minimum 8 years working experience in IT Administration.
• Minimum 8 years Linux experience.
• Minimum 6 years of IT operations experience.
• Minimum 6 years of ITIL work experience.
• Minimum 4 years of Python / Perl / Bash experience.
• Minimum 4 years of encryption tools specific experience (Veritas, Vometric, Ciphertrust).

Essential Skills

• Deep knowledge of Linux.
• Netbackup.
• Agile methodology: JIRA / Confluence.

Advantageous Technical Skills

• Deep ITSM knowledge.
• Experience in operations and structure teams.
• Functional knowledge of processes and deep process knowledge in group processes.
• ITIL process knowledge and work experience.
• Agile Project Management knowledge.
• Quality Management.
• Deep knowledge of Linux.
• Vormetric knowledge.
• Netbackup knowledge.
• Encryption knowledge.
• Understanding of IT infrastructure and relationships between components.
• ITPM process knowledge and work experience (advantageous).

Additional Responsibilities

Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.