Insurance Tech Operations Manager

Boardroom Appointments; Sandton; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A distinguished recruitment agency is seeking a Technical Operations Manager in Sandton, Gauteng. The role involves managing internal projects to automate processes, overseeing claims management, and building relationships with clients and stakeholders. Ideal candidates have 3-5 years of experience in operations, claims, or client services and possess a bachelor's degree in business management or law. Excellent interpersonal and leadership skills are essential. This position offers an opportunity to drive team performance and foster client satisfaction.

Qualifications

• 3-5 years experience in Operations/Claims/Client Service environment.
• 2-3 years of claims management experience.
• Commercial, Corporate, and Assets Insurance Technical experience.

Responsibilities

• Manage and oversee internal projects focusing on automating procedures.
• Liaise with attorneys and investigators to ensure fair outcomes.
• Facilitate Market Conduct Culture training sessions for clients.
• Manage the relationship regarding claims management processes.
• Consolidate and submit reports to management.

Skills

Excellent interpersonal skills

Strong leadership and management abilities

Good analysis and judgment skills

Excellent communication skills

Good problem-solving skills

Customer-focused

High level of reliability and accountability

Education

Matric

Bachelor's degree in business management/law or related qualification

Regulatory Examination (RE5) certificate

Job description

A distinguished recruitment agency is seeking a Technical Operations Manager in Sandton, Gauteng. The role involves managing internal projects to automate processes, overseeing claims management, and building relationships with clients and stakeholders. Ideal candidates have 3-5 years of experience in operations, claims, or client services and possess a bachelor's degree in business management or law. Excellent interpersonal and leadership skills are essential. This position offers an opportunity to drive team performance and foster client satisfaction.