Insurance Call Center Team Lead – Growth & Excellence

Nedbank; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A financial services provider in Gauteng is seeking a dynamic Call Centre Manager to lead a team in delivering exceptional service. The role involves managing performance, fostering client relationships, and driving a culture of excellence. Ideal candidates are passionate leaders who can motivate teams and achieve transformation goals. This opportunity promises a rewarding career move for effective team leaders.

Qualifications

• Experience in leading call center teams.
• Strong performance management skills.
• Ability to foster client relationships.

Responsibilities

• Lead a team of agents in delivering exceptional service.
• Manage performance and drive a culture of excellence.
• Achieve transformation goals and optimize business processes.

Job description

Insurance Call Center Team Lead – Growth & Excellence

Nedbank – Gauteng

An established industry player in financial services is seeking a dynamic Call Centre Manager to lead a team of agents in delivering exceptional service. This role involves managing performance, fostering client relationships, and driving a culture of excellence within the team. You will play a crucial role in achieving transformation goals and optimizing business processes. If you are passionate about leadership and have a knack for motivating teams to succeed, this opportunity could be your next career move. #J-*****-Ljbffr