Insurance Call Center Agent | Customer Care Pro

Wns (Holdings) Limited (Adr); Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading business process management firm is seeking a Call Center Agent in Durban. The role emphasizes delivering excellent customer service and requires a Matric certificate along with at least 6 months of call center experience, preferably in insurance. Strong problem-solving abilities and effective communication skills are essential for success. The firm values professional development and offers a structured career path in the growing BPO sector.

Benefits

Professional development opportunities

Structured career path

Qualifications

• Minimum 6 months of call center experience, preferably in insurance services.
• Ability to handle customer queries with professionalism.

Responsibilities

• Deliver excellent customer service.
• Assist customers with inquiries effectively.

Skills

Strong problem-solving abilities

Effective communication skills

Customer satisfaction commitment

Education

Matric certificate

Job description

A leading business process management firm in Durban is looking for a Call Center Agent with a focus on delivering excellent customer service.

• Possess a Matric certificate.
• Have at least 6 months of call center experience, preferably in insurance services.
• Demonstrate strong problem‑solving abilities and effective communication skills.
• Commit to customer satisfaction.

The firm fosters professional development and offers a structured career path within the growing BPO sector.