Instant Offer Support Specialist (6-Month Contract)

AutoTrader; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading online automotive marketplace in Johannesburg is seeking an Instant Offer Support Agent for a 6-month contract. The role involves managing instant offer moderation processes and resolving customer queries to ensure productivity. Ideal candidates should have a matric qualification and at least 2 years of experience in a customer service role within a call center environment. Strong communication and multitasking skills are essential, along with a customer-oriented attitude. This position is on-site with a full-time commitment.

Qualifications

• 2 years in a customer service position within a call center environment.
• Matric required.

Responsibilities

• Manage the Instant Offer Moderation process.
• Work closely with The Call Centre Manager for productivity.
• Resolve customer queries related to Instant Offer within service level timeframes.

Skills

Excellent communication skills

Telephone etiquette

Ability to multitask

Customer service skills

Education

Matric

Customer service qualification

Job description

A leading online automotive marketplace in Johannesburg is seeking an Instant Offer Support Agent for a 6-month contract. The role involves managing instant offer moderation processes and resolving customer queries to ensure productivity. Ideal candidates should have a matric qualification and at least 2 years of experience in a customer service role within a call center environment. Strong communication and multitasking skills are essential, along with a customer-oriented attitude. This position is on-site with a full-time commitment.