Installation Support Specialist - Scheduling & Service

Tracker South Africa; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology company in Gauteng is seeking an Installation Support Agent to ensure high standards in customer service and resolve queries efficiently. The role involves maintaining relationships with partners, managing scheduling and fitments, and reporting daily statistics. Candidates must have a Matric certificate and at least one year of Contact Centre experience. Benefits include Medical Aid and Provident Fund, contributing to a supportive work environment where pressure and efficiency are critical.

Benefits

Medical Aid

Provident Fund

Qualifications

• At least 1 year of experience in a Contact Centre.
• Experience in a technically oriented environment.
• Excellent typing and data capturing skills.

Responsibilities

• Build and maintain relationships with partners.
• Ensure Customer Service standards are maintained.
• Provide service to various departments and regions.

Skills

Excellent communication skills

Analytical skills

Time management

Technical experience

Ability to work under pressure

Education

Matric certificate

Job description

A technology company in Gauteng is seeking an Installation Support Agent to ensure high standards in customer service and resolve queries efficiently. The role involves maintaining relationships with partners, managing scheduling and fitments, and reporting daily statistics. Candidates must have a Matric certificate and at least one year of Contact Centre experience. Benefits include Medical Aid and Provident Fund, contributing to a supportive work environment where pressure and efficiency are critical.