Inside Sales Client Manager

Ntt Data, Inc.; Johannesburg; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading global technology firm is seeking an Inside Sales Client Manager to manage and grow client relationships in Johannesburg. This role involves generating demand, minimizing churn, and maximizing client retention. Ideal candidates have a strong sales business acumen and proven abilities in client engagement, negotiation, and data analysis. The position requires a High School Diploma or equivalent and solid experience in a similar sales role. The workplace type is on-site, offering an opportunity to join a reputable and diverse organization.

Qualifications

• Solid experience in a similar role and environment.
• Solid experience in negotiating with clients and vendors.
• Strong analytical skills related to commercial information.

Responsibilities

• Manages and grows relationships and drives expansion in assigned accounts.
• Minimizes churn and maximizes retention in assigned accounts.
• Generates demand by identifying client needs and articulating value.

Skills

Sales business acumen

Client engagement and management skills

Sales solution skills

Ability to identify and advance opportunities

Education

High School Diploma or Certification

Job description

Overview

Inside Sales Client Manager role at NTT DATA, Inc.

The Skilled Inside Sales Client Manager has solid inside sales experience. This is a transactional role focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs.

The role mines new sales opportunities within an assigned account list and uses a proactive and systematic approach, leveraging company tools and methodologies to understand clients’ implicit and explicit needs.

Responsibilities

• Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generates demand by assisting clients to identify current needs and articulating how the company can add value through services and solutions.
• Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
• Creates and presents new and additional offerings to clients, communicates quotes, provides supportive sales documentation, and obtains a sales order where there is an opportunity to close a sale.
• Builds relationships with clients and demonstrates interest in and knowledge of the client environment.
• Identifies opportunities for upselling of solutions and services and displays superior telephone etiquette.
• Identifies sales opportunities by managing and growing revenue and expansion across solution areas in the assigned accounts.
• Adheres to governance and compliance standards, escalating identified problems for investigation and resolution.
• Adheres to Finance standards and procedures to reduce costs and report associated risk.

Qualifications

• Sales business acumen.
• Organizational and business outcome mindset for successful selling.
• Focus on planning, tools, data, and understanding the client’s business to bring value from the portfolio.
• Sales client engagement and management skills.
• Ability to manage and analyze the client throughout the lifecycle, improve relationships, and drive sales growth.
• Build trust and become a trusted advisor.
• Sales solution skills.
• Knowledge of the company’s offerings, client applications, use cases, and market trends; ability to apply them to client situations.
• Sales pursuit skills.
• Ability to identify and advance opportunities, coordinating resources to close sales.
• Academic qualifications: High School Diploma or Certification.
• Required experience: solid experience in a similar role and environment; solid sales and client engagement experience; solid experience negotiating with clients and vendors; solid experience analyzing commercial information.

Workplace Type

On‑site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global and investing over $3.6 billion annually in R&D.

As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, and development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure worldwide.

NTT DATA is part of the NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity, ensuring an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

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