Information Technology Support Engineer

Als; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A global laboratory services leader is seeking an Information Technology Support Engineer in Johannesburg, South Africa. This role involves providing frontline IT support and troubleshooting a variety of technical issues. Candidates should have strong IT skills, minimum 2 years of IT support experience in a multinational environment, and relevant IT certifications. This position offers a unique opportunity to impact technology operations across multiple regions.

Benefits

Opportunity for continuous learning

Impact across multiple countries

Qualifications

• Minimum 2 years' IT support experience within a multinational company.
• Practical knowledge of routers, switches & network infrastructure.
• Willingness to travel within the region.

Responsibilities

• Provide Helpdesk and frontline technical support via phone and remote assistance.
• Troubleshoot hardware, software, and network-related issues.
• Install, configure and maintain computer systems and software.
• Work on IT projects and support operational technology initiatives.
• Ensure effective system availability and resolution of support tickets.

Skills

IT troubleshooting

Communication skills

Analytical skills

Organization

Problem-solving

Education

Grade 12 (Matric)

IT certifications (MCSE, A+, N+)

Tools

Networking equipment

Computer maintenance tools

Job description

Overview

Location: Edenvale, Johannesburg, South Africa

Department: Sub Sahara Africa

Reports To: IT Operations Manager

Company: ALS Chemex SA Pty Ltd

About the Role

ALS is seeking a motivated and experienced Information Technology Support Engineer to join our team in Johannesburg, South Africa. The successful candidate will provide frontline IT support to operations throughout the Sub-Saharan Africa region. This role requires a strong technical foundation, excellent communication skills, and the ability to work in a fast-paced multinational environment.

Responsibilities

• Provide Helpdesk and frontline technical support via phone, in-person, and remote assistance
• Troubleshoot hardware, software, and network-related issues
• Install, configure and maintain computer systems, peripherals, and Group-standard software
• Work on IT projects and support operational technology initiatives
• Create and maintain user accounts, update asset registers, and maintain documentation
• Ensure effective system availability and resolution of support tickets within SLA
• Offer end-user guidance and continuous training where needed
• Proactively monitor IT systems to ensure operational integrity

Compliance & Company Standards

• Adhere to ALS Health & Safety standards
• Uphold ALS core values, policies, and local legislative requirements
• Maintain confidentiality, integrity, and a culture of respect across diverse teams

Skills & Competencies

Behavioral:

• Excellent communication, planning, and interpersonal skills
• Highly organized with a strong sense of accountability
• Ability to solve problems effectively and meet deadlines
• Team player with the ability to engage professionally across cultures

Technical:

• Strong IT troubleshooting and analytical skills
• Computer hardware / software maintenance expertise
• Experience in LAN / Wi-Fi networking and equipment configuration
• Ability to support both Domain and Workgroup environments
• French language skills advantageous

Qualifications & Experience

• Grade 12 (Matric) essential
• IT certifications such as MCSE, A+, N+ or equivalent
• Minimum 2 years' IT support experience within a multinational company
• Practical knowledge of routers, switches & network infrastructure
• Willingness to travel within the region

Why Join ALS?

Become part of a globally recognized leader in laboratory services, where innovation, teamwork, and continuous learning are part of our culture. Your role will have a direct impact on ensuring seamless technology operations across multiple countries.

ALS is an equal opportunity employer.

Only shortlisted candidates will be contacted.

This role may evolve as operational needs develop.