Incident Management Expert

Bebeeincidentmanagement; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading IT service provider in Durban is seeking an experienced IT Operations Lead – Incident to manage end-user support and oversee incident management processes. The ideal candidate must possess a minimum of 9 years of experience in desktop support and hold a Bachelor's degree, along with relevant ITIL V3 or MCSE certifications. This position offers an opportunity to lead technical assistance teams and maintain system compliance, ensuring high standards across operations.

Qualifications

• Minimum of 9 years of experience in desktop support.
• Bachelor's degree from an accredited institution.
• Relevant certifications such as ITIL V3 or MCSE.

Responsibilities

• Manage incident escalation procedures.
• Maintain system configuration standards.
• Direct end-user technical assistance teams.

Skills

Desktop support

Incident management

Technical assistance

Education

Bachelor's degree

ITIL V3 certification

MCSE certification

Job description

Job Overview

We are seeking an experienced IT Operations Lead – Incident to oversee end-user support, ensure system compliance, and manage incident processes.

The ideal candidate will have a proven track record of success in desktop support roles, holding a Bachelor's degree and relevant certifications like ITIL V3 or MCSE.

Responsibilities

• Manage incident escalation procedures
• Maintain system configuration standards
• Direct end-user technical assistance teams

Qualifications

• At least 9 years of experience in desktop support
• Bachelor's degree from an accredited institution
• ITIL V3 or MCSE certification