Inbound Customer Support Specialist

Wns (Holdings) Limited (Adr); Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading Business Process Management firm in Durban is seeking a Call Center Agent to deliver exceptional customer service. In this role, you'll resolve inquiries efficiently and foster customer loyalty. Ideal candidates will have at least 12 months of contact center experience and possess strong problem-solving skills. Join a company that values employee growth and offers an engaging work environment.

Qualifications

• Minimum 12 months experience in a contact center.
• Proven problem-solving and decision-making skills.
• Ability to adapt in fast-paced environments.

Responsibilities

• Investigate and resolve high-volume customer inquiries.
• Promote client products to enhance customer loyalty.
• Maintain accurate customer records.

Skills

Customer service experience

Proactive problem-solving

Goal-oriented

Teamwork

Job description

A leading Business Process Management firm in Durban is seeking a Call Center Agent to deliver exceptional customer service. In this role, you'll resolve inquiries efficiently and foster customer loyalty. Ideal candidates will have at least 12 months of contact center experience and possess strong problem-solving skills. Join a company that values employee growth and offers an engaging work environment.