Human Resource Manager - Century City

Guardian Recruiting (Pty) Ltd; Milnerton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic international travel company in Milnerton is seeking an HR Manager to oversee HR operations across multiple locations. The successful candidate will manage the full employee lifecycle and lead strategic HR initiatives while collaborating with international offices. Strong knowledge of South African labour law and HR management experience are essential for success in this role.

Qualifications

• 2-3 years’ experience in HR management, ideally within a BPO or call centre.
• Experience in building or scaling HR operations in fast-growing businesses.
• Proven experience with employee relations and performance escalations.

Responsibilities

• Manage the full employee lifecycle: recruitment, onboarding, contracts.
• Lead creation and implementation of HR policies aligned to legislation.
• Handle employee relations and conflict resolution professionally.

Skills

Strong knowledge of South African labour law

Organisational skills

Communication skills

Interpersonal skills

Education

HR Diploma / Degree

Job description

As our client continues to expand, they are looking for a skilled and forward-thinking HR Manager who can shape their people strategy and culture across multiple locations

Job Specification

Our client is a fast-growing international travel company with offices in Cape Town, the UK, and Kenya, as well as remote staff across other regions

Their Cape Town office, located in vibrant Century City, is the heartbeat of their global operations

Unique opportunity for an HR professional who enjoys combining strategic thinking with hands-on delivery

Alongside overseeing HR operations, the successful candidate will contribute to cross-functional projects and provide operational support to the leadership team

Human Resources Management

• Manage the full employee lifecycle : recruitment, onboarding, contracts, payroll coordination, performance reviews, and offboarding
• Lead the creation and implementation of HR policies aligned to South African legislation and ensure integration with UK and Kenya practices
• Handle employee relations, conflict resolution, and disciplinary matters with discretion and professionalism
• Maintain shift schedules, rotas, and time tracking to support operational needs
• Support leadership in developing and retaining high-performing teams through training, development, and career planning
• Drive key HR initiatives including diversity & inclusion, wellbeing, and employee engagement programmes
• Ensure accurate record keeping and data compliance (e.g. POPIA and GDPR where applicable)

Cross-Regional HR Coordination

Act as the central HR liaison for our international offices in the UK and Kenya, as well as remote teams

Standardise processes and support global consistency while adapting to regional employment law and cultural context

Coordinate remote onboarding, engagement, and support for hybrid and distributed teams

Project Management & Strategic Support

Support leadership by coordinating operational or people-related projects across departments

Maintain project plans, track deliverables, and ensure accountability across teams

Identify HR and operational efficiencies and lead initiatives to improve processes and systems

Assist in strategic planning sessions, providing data insights and implementation support

Executive & Administrative Support

Provide HR input into board reporting, staff updates, and workforce planning

Occasionally support the leadership team with high-level scheduling, reporting, and meeting coordination for people-related matters

Minimum Requirements

Matric or equivalant

HR Diploma / Degree

2-3 years’ experience in HR management, ideally within a BPO, call centre or similar context

Strong knowledge of South African labour law; international HR experience (especially UK) is a plus

Proven experience with employee relations, reviews, and performance escalations

Experience in building or scaling HR operations in fast-growing businesses

Strong organisational, communication, and interpersonal skills

Comfortable juggling operational HR work with strategic initiatives and project-based responsibilities

Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position, and this information may be shared with the relevant stakeholders in the business.

Please note that only short-listed candidates will be contacted.

Should you not have heard back within a two-week period, please assume that your application was unsuccessful.

All job postings are in accordance with our client's BEE requirements. Please only send certificates when requested to do so