Hr Manager - Contact Centre

The Recruiters; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading recruitment firm is seeking a Human Resources Manager for a dynamic contact centre in Johannesburg. This role involves driving employee engagement and optimizing HR operations in a fast-paced environment. Ideal candidates will have at least 10 years of HR experience, including 5 years in contact centre management. The position offers a competitive salary, performance-based incentives, and opportunities for professional development.

Benefits

Collaborative culture

Professional development

Performance-based incentives

Qualifications

• Minimum 10 years of HR experience, with at least 5 years managing a contact centre.
• Exposure to international companies required.
• Strong understanding of employment law and compliance.

Responsibilities

• Drive employee engagement and optimize HR operations.
• Build a people-first culture where talent thrives.
• Manage high-paced workforce dynamics like shifts and absenteeism.

Skills

Employee relations

Conflict resolution

HR practices

Interpersonal skills

Leadership

Communication

Education

Relevant degree

Job description

Overview

Our HR Recruitment Division is currently recruiting for a Human Resources Manager with contact centre experience. Our client is an international organization in the travel industry.

Shape the Culture. Drive Performance. Be the Heart of the Team.

Responsibilities

Our client is looking for a dynamic, hands-on HR Manager to join their fast-paced, customer-centric 300-seat contact centre. As a key member of the leadership team, you will play a vital role in driving employee engagement, optimizing HR operations, and building a people-first culture where talent thrives and performance excels.

Qualifications

• Relevant degree.
• Minimum 10 years'' HR experience, with at least 5 years managing a contact centre.
• Exposure to international companies required.
• Strong understanding of HR practices, employment law, and compliance.
• Proven track record in employee relations, conflict resolution, and policy implementation.
• Experience managing or advising on high-paced workforce dynamics (shifts, rostering, absenteeism, etc.).
• People-first mindset with the ability to balance empathy and performance.
• Excellent interpersonal, leadership, and communication skills.

What our client offers

• A collaborative and energetic culture where your voice is valued.
• Opportunities to lead HR innovation and make a real impact.
• Competitive salary and performance-based incentives.
• Ongoing professional development and career progression.
• Supportive leadership and an engaged team.

Ready to take the next step in your HR career?

Join us in shaping a high performing, engaged, and empowered contact centre workforce.