Hr Manager - Contact Centre

The Recruiters; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading international organization in the travel industry seeks a dynamic HR Manager for their contact centre in Johannesburg. In this role, you will foster employee engagement, optimize operations, and create a high-performing culture. Join us in a fast-paced, customer-focused environment that values innovation and leadership development.

Benefits

Collaborative and energetic culture

Opportunities for HR innovation

Competitive salary and incentives

Ongoing professional development

Supportive leadership

Qualifications

• Minimum 10 years' HR experience, including 5 years managing a contact centre.
• Strong understanding of HR practices, employment law, and compliance.
• Ability to manage high-paced workforce dynamics.

Responsibilities

• Drive employee engagement and optimize HR operations.
• Build a people-first culture within the contact centre.
• Advise on workforce dynamics and ensure policy implementation.

Skills

Employee relations

Conflict resolution

Leadership

Interpersonal skills

Communication

Education

Relevant degree

Job description

Our HR Recruitment Division is currently recruiting for a Human Resources Manager with contact centre experience.

Our client is an international organization in the travel industry. Shape the Culture.

Drive Performance.

Be the Heart of the Team. Our client is looking for a dynamic, hands-on HR Manager to join their fast-paced, customer-centric contact centre.

As a key member of the leadership team, you will play a vital role in driving employee engagement, optimizing HR operations, and building a people-first culture where talent thrives and performance excels.

Requirements:

• Relevant degree.
• Minimum 10 years' HR experience, with at least 5 years managing a contact centre.
• Exposure to international companies required.
• Strong understanding of HR practices, employment law, and compliance.
• Proven track record in employee relations, conflict resolution, and policy implementation.
• Experience managing or advising on high-paced workforce dynamics (shifts, rostering, absenteeism, etc.).
• People-first mindset with the ability to balance empathy and performance.
• Excellent interpersonal, leadership, and communication skills.

What our client offers:

• A collaborative and energetic culture where your voice is valued.
• Opportunities to lead HR innovation and make a real impact.
• Competitive salary and performance-based incentives.
• Ongoing professional development and career progression.
• Supportive leadership and an engaged team.

Ready to take the next step in your HR career?

Join us in shaping a high performing, engaged, and empowered contact centre workforce.