HR Administrator

ADvTECH; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading education services company in Gauteng seeks an HR Administrator to enhance employee experiences by optimizing HR processes. Candidates must have 5 years of HR Administration experience and possess skills in HR software, data management, and customer service. The role encompasses maintaining records, responding to queries, and ensuring compliance with company standards. This is a vital position that offers an opportunity to significantly improve HR operations within a dynamic organization.

Qualifications

• 5 years in a HR Administration position.
• Strong focus on providing a positive employee experience.
• Ability to prioritize work efficiently and meet deadlines under pressure.

Responsibilities

• Maintain an accurate HR database by ensuring quality data input.
• Manage and respond to HR related queries.
• Review processes to reduce manual interventions.
• Serve as a primary point of contact for HR administrative queries.

Skills

HR Systems Proficiency

Microsoft Office Skills

Digital Literacy

Data Literacy

Customer Service Orientation

Attention to Detail

Education

Matric (NQF 4)

Higher Certificates and Advanced National Vocational Certificate Level 5 (NQF Level 5)

Job description

Job Purpose:

To deliver exceptional administrative services, maintaining accurate records, and facilitating HR processes to enhance employee experiences and organizational compliance.

Ensure the seamless execution of HR administrative functions. Responsible for accurate data management, maintaining HR records, responding to queries, and supporting HR processes to enhance employee experience and ensure compliance with company policies and governance standards.

The role also involves continuous process optimization by identifying and recommending improvements in HR workflows, reducing manual interventions, and leveraging technology to enhance efficiency. Act as a key point of contact for HR-related queries, to ensure timely and professional service delivery to employees and business stakeholders.

Responsibilities / Key Performance Areas:

HR Administration

• Maintain an accurate HR database by ensuring quality data input
• Manage and respond to HR related queries
• Ensure service delivery is met as per the defined SLA targets
• Maintain accurate and updated governance documentation for all processes

HR Optimisation

• Review processes to reduce manual interventions
• Actively seek and deliver continuous improvements through process and system efficiency
• Support the wider HR teams and project teams in identifying automation opportunities and aligning HR administration with best practices.

Stakeholder engagement

• Serve as a primary point of contact for HR administrative queries, ensuring that employee needs are met efficiently and professionally.
• Collaborate with HR team members, managers, and employees to enhance the employee experience through responsive service delivery.
• Escalate unresolved or complex HR queries to the HR Administration Team Leader while ensuring appropriate follow-up.

Skills/ Competencies:

Technical & Digital Skills

• HR Systems Proficiency – Ability to navigate HR software (e.g., SuccessFactors, ATS) and maintain HR records.
• Microsoft Office Skills – Strong proficiency in MS Excel, Word, Outlook, and PowerPoint.
• Digital Literacy – the ability to effectively access, navigate, understand, and utilize digital technologies for various purposes, including communication, information gathering, creation, and critical analysis
• Data Literacy‑ the ability to read, understand, analyze, interpret, and communicate data effectively.

HR & Administrative Expertise

• Record-Keeping & Data Management – Ensuring HR records are up-to-date, accurate, and compliant.
• Time Management & Organization – Ability to prioritize work efficiently and meet deadlines under pressure.
• Policy & Process Interpretation – Ability to understand the meaning and implications of a policy

Communication & Interpersonal Skills

• Customer Service Orientation – Strong focus on providing a positive employee experience.
• Professional Communication – Excellent telephone etiquette, email communication, and stakeholder engagement.
• Facilitation & Training Ability – Capable of guiding employees and managers on HR processes and forms in a clear and effective manner, finding ways to achieve different learning abilities

Problem-Solving & Continuous Improvement

• Attention to Detail – Ensuring accuracy in data input and document management.
• Ability to Work Independently – Taking initiative to resolve queries while maintaining compliance.
• Process Improvement Mindset – Identifying areas for improvement and contributing to more efficient HR operations.

Experience:

• 5 years in a HR Administration position.

Qualifications:

• Matric (NQF 4).
• Higher Certificates and Advanced National Vocational Certificate Level 5 (NQF Level 5) in Business Administration, Human Resources etc.