Housekeeping Supervisor

Belmond Management; Cape Town; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A luxury hotel chain is seeking a Housekeeping Supervisor in Cape Town, responsible for supervising daily operations and ensuring exceptional guest service. The ideal candidate has supervisory experience, strong communication skills, and a friendly demeanor. Benefits include a competitive salary, wellness programs, and opportunities for personal and professional growth. Join us to create unforgettable moments for our guests and colleagues.

Benefits

Competitive basic salary and benefits

Loyalty and recognition rewards programs

Employee Assistance & Wellness programs

Qualifications

• Experience providing exceptional guest service in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions.
• Previous experience in a similar supervisory role.

Responsibilities

• Supervise daily activities of housekeeping staff.
• Prepare and distribute room assignments to staff.
• Investigate and report complaints regarding service.

Skills

Exceptional guest service

Supervisory skills

Strong communications skills

Job description

Location: Cape Town, South Africa – Department: Housekeeping – Employment type: Full-time – Experience: Associate

As a Housekeeping Supervisor at Mount Nelson, A Belmond Hotel, you are part of a team that brings guest experiences to life through immersive, unique experiences. In this role, you will master the art of delivering exceptional service to the guest as well as your team. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities

• Supervise and direct the daily activities of staff to enable the efficient and smooth operation of the department.
• Prepare and distribute room assignments to Housekeeping staff and allocate work sections to the room attendants.
• Investigate complaints regarding housekeeping service and equipment, record and report through appropriate channels and ensure a follow up is done to close any open glitches.
• Oversee the work of all housekeeping staff and ensure staff compliance with established safety and sanitation policies and standards.
• Conduct duties in accordance with hotel standards.

Requirements

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions.
• Strong communications skills to interact with guests.
• Previous experience in a similar role with good knowledge of supervisory skills.

Benefits

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.