Hotel Security Supervisor (Grade A-B)

Fidelity Services Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel security provider in Cape Town is seeking a Hotel Security Supervisor to oversee security operations, lead a team of officers, and ensure the safety of guests and staff. The ideal candidate will have at least 3 years of experience in hospitality security, strong leadership skills, and the ability to respond effectively in emergencies. This role requires excellent communication skills and commitment to high security standards.

Qualifications

• Minimum of 3 years of experience in security in the hospitality sector.
• Psira registered.
• Previous supervisory experience preferred.

Responsibilities

• Supervise and train security officers.
• Monitor security cameras and alarms.
• Conduct regular patrols of the hotel grounds.
• Respond to emergency situations.
• Investigate security incidents and prepare reports.
• Collaborate with departments to prioritize guest safety.
• Maintain a professional demeanor.

Skills

Strong communication skills

Interpersonal skills

Ability to make quick decisions

Knowledge of security systems

Education

Grade 12

Job description

Hotel Security Supervisor

Location: Cape Town

Job Summary

The Hotel Security Supervisor is responsible for overseeing the security operations of the hotel to ensure the safety and security of guests, employees, and property. The supervisor will lead a team of security officers and work collaboratively with other departments to enforce security protocols and maintain a secure environment.

Responsibilities

• Supervise and train security officers, including scheduling, assigning tasks, and providing guidance and support.
• Monitor security cameras, alarms, and access control systems to detect and prevent security breaches.
• Conduct regular patrols of the hotel grounds to identify and address security risks.
• Respond to emergency situations, such as fires, medical emergencies, and disturbances, and coordinate with local law enforcement when necessary.
• Investigate security incidents and prepare incident reports for management review.
• Collaborate with other departments to ensure that security protocols are followed and guest safety is prioritized.
• Maintain a professional and courteous demeanor when interacting with guests and employees.
• Stay up-to-date on security trends and regulations to implement best practices and procedures.
• Assist in the development and implementation of security training programs for employees.
• Perform other duties as assigned by the Director of Operations.

Qualifications

• Grade 12
• Minimum of 3 years of experience in security in the hospitality sector.
• Psira registered
• Previous supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and make quick decisions in emergency situations.
• Knowledge of security systems and protocols.
• Ability to work evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to stand, walk, and lift up to 50 pounds.
• Ability to work in various weather conditions.
• Ability to pass a background check and drug screening.

The Hotel Security Supervisor plays a key role in ensuring the safety and security of our guests and employees. The ideal candidate will have a strong background in security, excellent leadership skills, and a commitment to providing a safe and welcoming environment for all who visit our hotel.