Hotel Receptionist

Cashbuild; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality company in Pretoria seeks a dedicated Customer Service Representative to manage guest relations. Responsibilities include welcoming guests, managing bookings, and providing high-quality service. Essential qualifications include experience in customer service and hospitality, strong communication skills, and familiarity with Opera software. This role offers a great opportunity to excel in a dynamic environment.

Qualifications

• Experience managing customer relations face to face and via phone.
• Proven experience in hospitality, reception, or similar customer-facing role.
• Cash handling experience.

Responsibilities

• Welcome and assist guests in a friendly manner.
• Provide high-quality customer service.
• Manage bookings and payments accurately.

Skills

Customer Service Skills

High level of spoken and written English

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded
• For more information call or WhatsApp our Recruitment Agency Team on 061 783 7753.

Person Specification

• Essential — Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.
• Desirable — Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software