Hotel Receptionist

Orion Hotel Group; Noordwes; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hotel company near Rustenburg is seeking experienced Hotel Receptionists. The role involves providing excellent customer service, managing reservations, and handling guest inquiries. Ideal candidates will have strong communication skills and a passion for hospitality. This position may require flexible schedules, making it essential for applicants to be adaptable and friendly.

Qualifications

• Proven experience as a hotel receptionist is essential.
• Strong interpersonal skills with the ability to establish rapport.
• Ability to remain calm and composed under pressure.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out efficiently.
• Handle guests' inquiries regarding hotel facilities.

Skills

Excellent communication skills

Friendly and outgoing personality

Organizational abilities

Multitasking abilities

Interpersonal skills

Education

Grade 12 and/or equivalent qualification

Tertiary qualification in hospitality or tourism management

Tools

Hotel management software (Protel)

Job description

Our beautiful Hotel located near Rustenburg Kloof in the North-West province currently seeks two experienced and competent Hotel Receptionists.Hotel Receptionists play a crucial role in ensuring that guests have a positive and memorable experience during their stay. They are the first point of contact for guests, providing exceptional customer service, handling reservations, addressing inquiries, and managing check-ins and check-outs. The ideal candidates for these roles should possess excellent communication skills, a friendly and outgoing personality, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Greet and welcome guests as they arrive at the hotel, providing a warm and friendly atmosphere.
• Check guests in and out efficiently, ensuring accurate and complete guest information is obtained and recorded in the hotel management system (Protel).
  
• Handle guests' inquiries and provide information regarding hotel facilities, services, and local attractions.
  
• Respond promptly and professionally to guest complaints or concerns, resolving issues effectively and escalating to management when necessary.
• Manage room reservations, cancellations, and modifications, ensuring accuracy and attention to detail.
• Assist with the planning and coordination of special events, conferences, and group bookings.
  
• Maintain a clean and organized reception area, ensuring it is well-stocked with supplies, brochures, and promotional materials.
• Process payments and handle credit card transactions / eft payments following established procedures.
• Answer phone calls promptly and professionally, directing calls to the appropriate departments or taking accurate messages.
• Collaborate closely with other hotel departments to ensure a seamless guest experience.

Qualifications:

• Grade 12 and / or equivalent qualification.
• A tertiary qualification in hospitality or tourism management preferred.
• Proven experience as a hotel receptionist is essential.
  
• Strong interpersonal skills with the ability to establish rapport and communicate effectively in English with guests from diverse backgrounds.
  
• Excellent organizational and multitasking abilities, with strong attention to detail.
  
• Ability to remain calm and composed under pressure and handle challenging situations with diplomacy and professionalism.
  
• Proficient in using hotel management software (Protel) and other relevant computer systems.
  
• Availability to work flexible schedules, including nights, weekends, and holidays.
  
• Fluency in multiple languages is an advantage.
  
• Knowledge of local attractions, events, and transportation options is a plus.
  
• Sober habits.

Physical Requirements:

• Ability to stand for extended periods and perform tasks such as lifting luggage, bending, and walking.
• Comfortable using a computer, keyboard, and other office equipment.
• Excellent visual and auditory acuity to communicate effectively with guests and staff.