Hotel Receptionist

Huntswood; Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality service provider in Centurion seeks a Guest Relations professional to enhance customer experiences. Responsibilities include welcoming guests, managing inquiries, and ensuring high-quality service standards. Candidates should have experience in customer relations, a high level of English proficiency, and ideally familiarity with Opera software. This role is essential for maintaining guest satisfaction and requires excellent communication and problem-solving skills.

Qualifications

• Experience in hospitality or similar customer-facing role.
• Ability to handle customer relations effectively.
• Proficient in both spoken and written English.

Responsibilities

• Welcome and assist guests in a friendly manner.
• Provide high quality customer service at all times.
• Manage telephones and reservations professionally.

Skills

Customer Service Skills

High level of spoken and written English

Experience of managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional mannerWorking with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 075 239 2204.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software