HOTEL MANAGER – FRANSCHHOEK – WESTERN CAPE

Tych Business Solutions; Franschhoek; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A prominent hospitality management firm in South Africa is currently seeking an experienced Hotel Manager. The successful candidate will be responsible for ensuring world-class service delivery, training team members, and upholding the highest standards in hotel operations. Candidates should have at least 5 years of Hotel Management experience in a 5-star property and a relevant qualification in Hospitality or Hotel Management. Excellent leadership, communication skills, and the ability to work in a fast-paced environment are essential. This role offers the opportunity to shape guest experiences and mentor staff.

Qualifications

• Minimum of 5 years Hotel Management experience within a 5* Hotel.
• Valid driver's license required.
• Ability to operate in a fast-paced environment.

Responsibilities

• Ensure exceptional service delivery to guests.
• Collaborate with teams to uphold safety and quality standards.
• Conduct daily checks on all guest facilities.
• Provide training and mentoring to team members.

Skills

Hotel Management experience

Leadership skills

Effective complaint handling

Advanced computer skills

Excellent communication skills

Education

Tertiary qualification in Hospitality or Hotel Management

Tools

Protel

MS Office

Job description

Main Responsibilities

• Ensure world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
• Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
• Daily checks on public areas, rooms and all guest facilities to uphold the highest standard of experience for our guests and enforcing the standards of cleanliness.
• Monitor the daily guests journey from welcome to departure and all touchpoints in-between with continuous improvement top of mind.
• Daily and project specific liaising with the Maintenance Department to ensure that urgent items are attended to timeously and project timelines are adhered to.
• Collaborate with the Management Team to ensure all guest-related policies, processes, and standards are complete, documented, and effectively guide hotel activities.
• Maintain full oversight of daily arrivals, departures and special requests ensuring that the various departments within the Hotel deliver the set-out standard.
• Ensure to drive the weekly forecast planning with the team to not only meet but exceed the guests’ expectations.
• Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
• Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant evaluation and on the job-training is given to maintain the highest standard of performance within the teams.
• In conjunction with the HR Manager, support the selection and onboarding of competent employees who reflect a high degree of service orientation and professionalism.
• Work with Department Leaders to implement practices that support the continuous development of team leaders and employees.
• Provide timely feedback and conduct probationary and performance appraisals for the hotel team according to required standards.
• Enforce discipline where necessary according to the Code of Conduct.
• Be a daily mentor to all team members by giving the necessary guidance and training required for each to excel.
• Work with third-party suppliers to ensure excellent service to both the organization and the guests.
• Prepare and propose the annual budget, working closely with Finance and Procurement to ensure inventory and par stock levels support consistent quality service.
• Check Management Accounts and pre-payment statuses of bookings to alert Reservations to any potential issues or wrong booking information timeously.

Experience and skills

• Minimum of 5 years Hotel Management experience within a 5* Hotel/Property
• Tertiary qualification in Hospitality or Hotel Management
• Advanced computer skills including proficiency in the use of Protel and MS office
• Valid driver’s license
• Ability to confidently operate within a fast-paced and challenging environment.
• Effective complaint handling
• Demonstrate exceptional organizational and leadership skills
• Excellent written and verbal communication skills.
• Exhibit strategic thinking to ensure the hotel operations are improving and innovative.
• Display sound understanding of budgets, P&L and forecasting.
• Personal and professional integrity of the highest standard