Hotel Manager

Kendrick Recruitment; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prestigious luxury hotel in Umhlanga, KwaZulu-Natal, is seeking an experienced Hotel Manager to lead operations. The role involves ensuring operational excellence, exceptional guest experiences, and financial oversight. Candidates should possess at least 5 years of managerial experience in a five-star hotel, alongside a relevant degree. Strong leadership and hospitality skills are essential, along with proficiency in financial management and customer service. This opportunity presents a chance to shape the future of luxury hospitality in a vibrant setting.

Qualifications

• Minimum 5 years Hotel Manager experience, including at least 3 years in Executive Management.
• Strong knowledge of revenue management, budgeting, and financial analysis.
• Excellent verbal and written English communication skills required.

Responsibilities

• Ensure the delivery of exceptional guest experiences across all areas.
• Lead and mentor the Senior Management team to adhere to operational standards.
• Monitor and manage hotel budgets and revenue for profitability.

Skills

Food Handling

Hospitality Management

Hotel Experience

Hospitality Experience

Management Experience

Revenue Management

Budgeting

Leadership Experience

Education

Degree in Hospitality Management or related field

Tools

Microsoft Office

Opera

Micros systems

Job description

Hotel Manager Luxury Hotel Umhlanga KZN

Kendrick Recruitment is seeking an experienced and dynamic Hotel Manager to lead operations at a prestigious luxury hotel in Umhlanga KwaZulu-Natal. This senior leadership role requires a highly motivated individual with extensive experience across Rooms Food & Beverage and executive hotel management in a five-star environment.

Key Responsibilities

Hotel Leadership and Management

• Ensure the delivery of exceptional guest experiences and service recovery across all areas of the hotel.
• Actively embody and promote the hotels mission values and service standards.
• Maintain constant presence on the floor interacting constructively with staff and guests.
• Conduct regular property inspections and ensure all maintenance housekeeping and safety requirements are met.
• Manage day-to-day hotel operations including Front Office Rooms Food & Beverage Housekeeping Spa and Security.
• Serve as Hotel Manager-on-Duty when required overseeing peak operations and guest interactions.
• Lead VIP room inspections and ensure all guest areas meet luxury standards.

Team Leadership and Development

• Manage mentor and coach the Senior Management team ensuring adherence to operational and service standards.
• Oversee staff appraisals performance management and succession planning.
• Ensure effective rostering to balance labour efficiency with service quality and staff welfare.
• Support continuous training and development opportunities for all team members.
• Foster a culture of teamwork engagement and guest-oriented service.

Financial and Operational Oversight

• Monitor and manage hotel budgets revenue and profitability.
• Analyse financial and operational data to identify risks and opportunities.
• Support Sales and Marketing initiatives representing the hotel at supplier meetings and industry events.
• Ensure all revenue is accurately recorded and reported in accordance with hotel systems.

Guest Experience and Service Excellence

• Ensure all guest interactions exceed expectations and adhere to the hotels luxury standards.
• Respond promptly and effectively to guest feedback and complaints.
• Collaborate with executive teams to anticipate guest needs and enhance the overall guest journey.
• Protect the hotels reputation by maintaining high standards of service safety and security.

Compliance Health and Safety

• Ensure compliance with legal health and safety regulations at all times.
• Maintain awareness of emergency procedures and proactively manage risk.
• Uphold confidentiality and integrity in all hotel operations and employee matters.

Requirements

• Degree or equivalent qualification in Hospitality Management Business or related field.
• Minimum 5 years Hotel Manager experience including at least 3 years in Executive Management.
• Minimum 5 years experience in Rooms Management and Food & Beverage at a senior level in a 5-star hotel.
• Proficiency in Microsoft Office Opera and Micros systems.
• Strong knowledge of revenue management budgeting and financial analysis.
• Proven track record in guest interaction service recovery and high-end hospitality standards.
• Highly presentable with excellent verbal and written English communication skills.
• Ability to work flexible hours weekends holidays late shifts and travel as required.

Salary : Negotiable depending on experience.

This is a rare opportunity for a senior hospitality professional to lead a luxury hotel ensuring operational excellence outstanding guest experiences and a motivated and high-performing team in Umhlanga.

Key Skills

• Food Handling
• Hospitality Management
• Hotel Experience
• Hospitality Experience
• GM Vehicles
• Management Experience
• Profit & Loss
• Revenue Management
• Hotel Management
• Operations Management
• Budgeting
• Leadership Experience

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary : 90000 - 110000