Hotel Human Resources Manager

Service Solutions Staffing; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A well-known hospitality group in Cape Town is looking for an experienced Hotel Human Resources Manager to oversee HR functions and drive employee engagement. The ideal candidate will have 7–10 years of HR experience, particularly in luxury hospitality, and strong knowledge of HR best practices. This is a crucial leadership role with a competitive package and benefits, including medical aid and pension contributions.

Benefits

Medical aid contribution

Pension/provident fund contribution

Annual performance-based incentives

Qualifications

• 7–10 years HR experience, with at least 5 years in a large hotel or luxury hospitality environment.
• Strong knowledge of HR best practices, labour law, recruitment, talent management, performance management, employee relations.

Responsibilities

• Lead all HR functions including recruitment, onboarding, training, performance management.
• Partner with operational leaders to ensure their teams are supported and aligned with the hotel’s values.
• Champion a culture of excellence that reflects our PVV.

Skills

HR best practices

Recruitment

Talent management

Employee relations

Conflict resolution

Communication skills

Emotional intelligence

Education

Valid South African ID

Job description

We are seeking an experienced Hotel Human Resources Manager to join our executive leadership team. Reporting directly to the General Manager, this role will lead all HR functions to ensure a motivated, high-performing, and engaged workforce aligned with our strategic goals and values.

Qualifications & Criteria

• 7–10 years HR experience, with at least 5 years in a large hotel or luxury hospitality environment (essential).

Hotel HR experience is vital as the role requires supporting a 24/7 operation with diverse departments such as Front Office, Housekeeping, Food & Beverage, and Banqueting. It involves managing shift-based teams, high seasonal demand, variable working hours, and ensuring staffing levels and skills directly support exceptional guest service.

• Strong knowledge of HR best practices, labour law, recruitment, talent management, performance management, employee relations, and training & development.
• Proven ability to implement HR strategies that drive both employee engagement and operational success.
• Experience leading large, multicultural teams with credibility, professionalism, and emotional intelligence.
• Strong conflict resolution, coaching, and negotiation skills.
• Excellent communication, presentation, and interpersonal skills.
• Deep understanding of the Cape Town hospitality labour market.
• Must hold a valid South African ID.
• Strategic HR Leadership – Aligning HR with business needs.
• Talent Management – Recruiting, developing, and retaining top talent.
• Employee Engagement – Building an inclusive, motivating culture.
• Compliance – Ensuring adherence to labour laws and policies.
• Stakeholder Engagement – Building trusted relationships across all levels.

Duties & Responsibilities

• Lead all HR functions including recruitment, onboarding, training, performance management, succession planning, and employee engagement.
• Partner with operational leaders to ensure their teams are supported, motivated, and aligned with the hotel’s values.
• Ensure full compliance with labour legislation and hospitality-specific HR requirements.
• Manage employee relations with professionalism and emotional intelligence.
• Oversee payroll, benefits administration, and HR reporting.
• Champion a culture of excellence that reflects our PVV.
• Drive leadership development and succession planning across departments.

Package on Offer

• Competitive gross package with benefits.
• Medical aid contribution.
• Pension/provident fund contribution.
• Annual performance-based incentives.

This is a rare opportunity to step into a senior leadership role at one of Cape Town’s most iconic hotels. If you are a proven hotel HR professional ready to shape the future of The President Hotel, we’d love to hear from you.