Hotel General Manager - Profit, People & Guest Experience

Phoenix Recruitment; Umhlanga Rocks; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading hotel management firm seeks an experienced General Manager to oversee the profitability and operations of their property in Umhlanga Rocks, KwaZulu-Natal. The ideal candidate will possess a Hotel Management Diploma, significant General Management experience in the hotel industry, and exceptional leadership skills. Responsibilities include managing budgets, improving guest experiences, and leading a team while ensuring company standards are met. The role requires strong communication skills, a proactive approach, and a hands-on problem-solving style.

Qualifications

• Matric qualification required.
• At least 5-10 years of General Management experience in a 4 or 5-star property.
• Previous Resort General Management experience essential.

Responsibilities

• Manage ongoing profitability of the hotel and ensure targets are met.
• Lead all key property issues including capital projects and maintenance.
• Provide effective leadership to the hotel team.

Skills

Leadership skills

Commercial acumen

Communication skills

Problem-solving

Interpersonal skills

Education

Hotel Management Diploma or equivalent

Bachelor's Degree in Business, Finance, Management or Economics

Tools

Hotel management software

Point of sale software

Job description

A leading hotel management firm seeks an experienced General Manager to oversee the profitability and operations of their property in Umhlanga Rocks, KwaZulu-Natal. The ideal candidate will possess a Hotel Management Diploma, significant General Management experience in the hotel industry, and exceptional leadership skills. Responsibilities include managing budgets, improving guest experiences, and leading a team while ensuring company standards are met. The role requires strong communication skills, a proactive approach, and a hands-on problem-solving style.