Hotel Duty Manager: Lead Guest Services & Ops

The Capital Hotels, Apartments & Resorts; Mbombela; On-site; ZAR 100 000 - 200 000; Full time

Job summary

A leading hospitality group in Mbombela is seeking a Duty Manager to oversee operations and ensure excellent guest service. The role requires a hotel management qualification and supervisory experience. You will liaise between various departments such as Food and Beverage and Front of House, ensuring seamless operations and maintaining high service standards. Ideal candidates are presentable, trustworthy, and able to work under pressure. Relocation costs for successful applicants residing outside the city are the responsibility of the candidate.

Qualifications

• 1 - 2 years supervisory or managerial experience advantageous.
• Ability to work under pressure and maintain composure.
• Presentable and well spoken.

Responsibilities

• Act as the liaison between departments including Food and Beverage and Front of House.
• Fill in for absent staff across different departments.
• Maintain high standards of guest service and staff culture.

Skills

Hands on Problem Solving

Attention to Detail

Strong Team Player

Effective Delegation

Education

Matric

Hotel Management Qualification or Similar

Job description

A leading hospitality group in Mbombela is seeking a Duty Manager to oversee operations and ensure excellent guest service. The role requires a hotel management qualification and supervisory experience. You will liaise between various departments such as Food and Beverage and Front of House, ensuring seamless operations and maintaining high service standards. Ideal candidates are presentable, trustworthy, and able to work under pressure. Relocation costs for successful applicants residing outside the city are the responsibility of the candidate.