Helpdesk Technician

FusionTek; Remote; ZAR 250 000 - 300 000; Full time

Job summary

A managed service provider is seeking a Helpdesk Technician. This fully remote role involves providing desktop and laptop support, troubleshooting issues, and assisting with security-related tasks. Candidates should have a minimum of 2 years of IT support experience, knowledge of Windows and MacOS, and strong communication skills. The position offers a competitive salary of R250,000 - R300,000 per year, along with quarterly bonuses and a comprehensive benefits package.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement

Team culture events

Qualifications

• Minimum of 2 years of professional IT support experience.
• Experience with Windows 10, 11, and MacOS operating systems.
• Strong time management skills and attention to detail.

Responsibilities

• Providing desktop and laptop support, troubleshooting break/fix issues.
• Engaging in security-related tasks and assisting users with MFA enrollment.
• Documenting, tracking, and escalating tickets using our ticketing system.

Skills

Professional IT support experience

Windows 10 and 11

MacOS

Microsoft 365

Time management

Communication skills

Education

A+ and/or Network+ certifications

Tools

Ticketing systems (e.g., Autotask)

Azure

AWS

Job description

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.

We're also rapidly growing and are looking for top-tier candidates who share our four core values:

Core Values

• We are team players, collectively working towards a common goal
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company
• We do the right thing with an honest and transparent approach that always puts our clients first
• We take ownership of our work, always seeing it through to completion

If this sounds like somewhere you'd like to work, read on — we're looking for a Helpdesk Technician to join our team!

Here’s what you’ll be doing:

• Providing desktop and laptop support, troubleshooting break/fix issues, and assisting with application installations and configurations
• Engaging in security-related tasks, including investigating malware alerts and assisting users with MFA enrollment
• Documenting, tracking, and escalating tickets using our ticketing system
• Collaborating with a team to deliver world-class service to our clients
• This role is fully remote, offering the flexibility to work from anywhere. Working hours will be determined during the hiring process to ensure alignment with both business requirements and your availability.

Requirements

• Minimum of 2 years of professional IT support experience
• Experience with Windows 10, 11, and MacOS operating systems
• Familiarity with the Microsoft 365 suite
• Basic knowledge of Office 365 cloud services is a plus
• Experience with Azure and/or AWS is a plus
• Strong time management skills and attention to detail
• Excellent verbal and written communication skills
• A+ and/or Network+ certifications are preferred
• Experience with ticketing systems (e.g., Autotask) is a plus

Benefits

• 💰 Competitive salary: R250,000 - R300,000 per year
• 🎯 Quarterly bonus eligibility to reward performance
• 🏥 Comprehensive benefits package
• 🎉 Paid time off and leave policies in line with South African standards
• 📚 Educational reimbursement for certification exams and access to company-supplied training resources
• 🤝 Team culture: Fun events and opportunities to connect with colleagues