Help Desk IT Support Technician

Browns Jewellers; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A jewelry retailer in Johannesburg is seeking a reliable Help Desk IT Support Technician to provide first-line technical support to internal users. The role requires troubleshooting hardware and software issues, resolving IT support tickets, and ensuring users can work efficiently. The ideal candidate will have strong knowledge of Windows/macOS and excellent communication skills.

Qualifications

• Proven experience in a Help Desk or IT Support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office 365, network troubleshooting, and ticketing systems.
• Good understanding of IT security principles and user access controls.
• Excellent communication, problem-solving, and customer service skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.

Responsibilities

• Respond to user queries via ticketing system, email, or phone.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and maintain desktop systems, laptops, printers, etc.
• Manage user accounts and system access in Active Directory.
• Document incidents, solutions, and updates in the help desk system.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Customer service

Active Directory management

Communication

Education

Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft)

Tools

Microsoft Office 365

Job description

Overview

Job Description

Job Summary

We are looking for a reliable and client-focused Help Desk IT Support Technician to provide first-line technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve IT support tickets, and ensure users can work efficiently with minimal disruption.

Responsibilities

• Respond to user queries via ticketing system, email, or phone in a timely and professional manner.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and maintain desktop systems, laptops, printers, and other office equipment.
• Manage user accounts, permissions, and system access in Active Directory and company systems.
• Escalate unresolved issues to appropriate technical teams.
• Document incidents, solutions, and updates in the help desk system.
• Support remote users and ensure secure connectivity (e.g., VPN, remote desktop).
• Maintain IT inventory and ensure assets are properly tracked.
• Contribute to improving internal IT processes and user support documentation.

Requirements

• Proven experience in a Help Desk or IT Support role.
• Strong knowledge of Windows and / or macOS operating systems.
• Familiarity with Microsoft Office 365, network troubleshooting, and ticketing systems.
• Good understanding of IT security principles and user access controls.
• Excellent communication, problem-solving, and customer service skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.
• Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.