Help Desk Agent

Boardroom Appointments; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A financial services firm based in Johannesburg is looking for a customer support specialist to drive sales and manage deal origination. The ideal candidate will have a diploma or degree, along with 1 to 3 years of relevant experience. Responsibilities include delivering high-quality customer service, achieving sales targets, and maintaining stakeholder relationships. Strong communication and analytical skills are crucial for success in this role.

Qualifications

• 1 to 3 years of relevant experience in a support role.
• Understanding of deal origination and related processes.
• Knowledge of the respective product is essential.

Responsibilities

• Deliver customer service adhering to quality standards.
• Achieve sales targets and manage deal origination.
• Complete administrative tasks and maintain documentation.
• Build and maintain stakeholder relationships.

Skills

Strong communication skills

Analytical skills

Interpersonal skills

Creativity

Ability to structure deals

Attention to detail

Empathy

Organizational skills

Education

Diploma or Degree

Job description

Qualifications

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
• Diploma or Degree
• 1 to 3 years relevant experience in support role
• Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g Procurement and or Finance)
• Strong communication skills (both verbally and written)
• Knowledge of deal origination
• Analytical skills with attention to detail
• Empathy
• Sense of Urgency
• Good interpersonal skills
• Well organised
• Creative and flexible

Responsibilities

• Deliver customer service through adherence to quality service standards
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customers business and needs
• Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Contribute to teamwork and inclusivity within own team
• Identify opportunities to expand customer base with potentially profitable customers
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels