Healthcare Client Support Specialist - EST Hours (Remote)

ISTA Personnel Solutions; Gauteng; Remote; ZAR 521,000 - 869,000; Full time

Job summary

A global BPO company is seeking a dedicated Client Support Specialist to join their remote team. In this role, you will provide the first line of support to nurses and facilities, addressing time-sensitive issues effectively. Strong communication skills, the ability to work under pressure, and previous customer support experience are essential. This position requires working EST hours and is fully remote, empowering you to help transform healthcare staffing.

Qualifications

• Previous experience in customer support, healthcare coordination, or scheduling preferred.
• Strong English communication skills—both written and spoken.
• Ability to stay calm under pressure and problem-solve independently.

Responsibilities

• Monitor and respond to incoming inquiries from nurses and facilities via call, chat, and app.
• Troubleshoot app issues and escalate as needed.
• Coordinate last-minute shift changes with urgency.

Skills

Strong English communication skills

Problem-solving under pressure

Proficient with mobile and web-based applications

Ability to stay calm

Customer support experience

Job description

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. Our client is transforming the way nurses connect with healthcare facilities by offering an on-demand staffing platform — think “Uber, but for nurses.” We help healthcare facilities find qualified nurses to fill shifts quickly and efficiently, while empowering nurses to choose shifts that fit their schedule.

We’re looking for a dedicated, tech-savvy Client Support Specialist to join our remote team. You’ll be the first line of support when things don’t go as planned—helping nurses, facilities, and patients with time-sensitive issues during the off-hours.

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours, Monday - Sunday (Rotational Shifts), including holidays (mandatory).
• Work Environment: This is a fully remote working role.
• Internet Requirements:Afixed fibre linewith a minimum speed of25 Mbps (upload & download)and the ability to support awired Ethernet connectionis mandatory.Applicants without a fixed fibre line cannot be considered.
• Power Backup:Areliable power backup solutionis required to manageload shedding and power outages.Applicants without a power backup cannot be considered.

What You'll Do:

• Monitor and respond to incoming inquiries from nurses and facilities via call, chat (Intercom), and our app.
• Troubleshoot app issues (e.g., GPS/clock-in problems) and escalate as needed.
• Coordinate last-minute shift changes or emergencies with urgency and professionalism.
• Keep patients informed of any updates that may affect their care.
• Collaborate with a global remote team, sharing responsibilities and stepping in when needed.
• Document issues clearly and thoroughly for seamless handovers.

• Previous experience in customer support, healthcare coordination, or scheduling preferred.
• Strong English communication skills—both written and spoken.
• Ability to stay calm under pressure and problem-solve independently.
• Comfortable working EST hours, including weekends and holidays (mandatory).
• Proficient with mobile and web-based applications; quick to learn new tools.
• Self-driven, reliable, and a collaborative team player.

Bonus Points If You Have:

• Experience supporting nurses or working in a healthcare-adjacent role.
• Worked night shifts or irregular hours before.
• Familiarity with Intercom or similar communication platforms.

If you are not contacted within 14 working days, please consider your application unsuccessful.