Healthcare Client Relations Lead — Growth & Retention

Kaelo; City of Johannesburg Metropolitan Municipality; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A healthcare solutions provider is seeking a Client Relations Consultant to manage client relationships and drive business growth. This role involves maintaining sustainable business relationships, enhancing client satisfaction, and identifying upselling opportunities. Ideal candidates should have experience in the health care industry, along with strong skills in facilitation, presentation, and sales. The position requires a proactive approach to client communication and ongoing relationship management within a dynamic team environment.

Qualifications

• Experience in the health care industry is essential.
• Strong skills in facilitation and presentation are needed.
• Previous service and sales experience are crucial.
• Experience in event and knowledge management is advantageous.
• Strong report writing and process skills are necessary.
• Proficiency in PowerPoint and presentation skills required.

Responsibilities

• Manage relationships with clients focusing on sustainable business.
• Conduct needs-based research to increase client satisfaction.
• Identify and implement upselling and cross-selling opportunities.
• Ensure effective communication and engagement with clients.
• Track and evaluate CRM process effectiveness.

Skills

Health care industry experience

Facilitation and presentation experience

Service and sales experience

Event and knowledge management

Report writing skills

Process skills

PowerPoint and presentation skills

Education

Grade 12 matric

Job description

A healthcare solutions provider is seeking a Client Relations Consultant to manage client relationships and drive business growth. This role involves maintaining sustainable business relationships, enhancing client satisfaction, and identifying upselling opportunities. Ideal candidates should have experience in the health care industry, along with strong skills in facilitation, presentation, and sales. The position requires a proactive approach to client communication and ongoing relationship management within a dynamic team environment.