Head Steward (M/W) Club Med Resorts South Africa or overseas

Club Med; East London; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A leading hospitality organization is seeking a Gentle Organizer to be part of their dynamic team at their South Africa Resort. In this seasonal role, you will manage a team of 15-20 staff members, ensuring compliance with quality standards and controlling costs effectively. Your mission involves creating unforgettable guest experiences while maintaining a vibrant and multicultural work environment. The position offers accommodation and meals, along with various training and career mobility opportunities.

Benefits

Accommodation provided

Meals included

Access to resort facilities

Tailored training opportunities

Internal mobility options

Qualifications

• Minimum 1 to 3 years of relevant experience.
• Comfortable with budgeting and managing a team.
• Ability to ensure compliance with hygiene and safety procedures.

Responsibilities

• Ensure compliance with Club Med standards for service quality.
• Manage a team of 15 to 20 staff members.
• Control costs and optimize use of resources.
• Perform regular inventory checks.
• Lead and motivate your teams to maintain high service quality.

Skills

Organized

Budgeting and cost control

Team management

Effective communication

Job description

Job location: Resort — South Africa Beach & Safari

Contract type: Seasonal

Accommodation and meals provided: Yes

Required experience: 1 to 3 years

Who are we?

Club Med was founded in 1950 on the idea that the purpose of life is to be happy. The place to be happy is here. The moment to be happy is now. Since then, our mission has been to create moments of happiness every day and share them with our guests, in nearly 70 Premium and Exclusive Collection Resorts located in the most beautiful destinations in the world. To create these moments of happiness, we have something others don’t: the Club Med Spirit and our five values, kindness, multiculturalism, responsibility, freedom, and a pioneering spirit. Today, Club Med is the world leader in premium all-inclusive vacations. We are more than 25,000 Gentle Organizers (G.O) and Gentle Employees (G.E) from over 110 nationalities and cultures, working in Resorts, offices, and agencies across more than 40 countries.

Your work environment

Each Resort features several restaurants and bars, from large event spaces to more intimate venues, serving our premium all-inclusive offer. Our bars and dining areas encourage encounters and reconnections between guests and staff, setting the rhythm for each highlight of the day. From themed evenings to festive events, you will work in a diverse and dynamic environment where you can express your creativity. Our refined offer revolves around five pillars: creating memorable experiences, surprising guests with a variety of conceptual spaces, promoting well‑being for all (including your own), and engaging the senses and emotions through staging and presentation.

You are

• Organized, able to manage priorities effectively.
• Rigorous, comfortable with budgeting and cost control.
• Responsible, with proven team management experience to lead and inspire.

You will

• Apply and ensure compliance with Club Med standards to guarantee the quality and efficiency of service and processes in the Resort.
• Manage a team of 15 to 20 staff members, guiding them toward shared objectives.
• Control costs by optimizing the use of cleaning products, equipment, and services related to dishwashing and bar/restaurant cleaning operations.
• Perform regular checks to prevent supply shortages and ensure accurate inventory management.
• Guarantee the implementation and strict compliance with hygiene and safety procedures.
• Lead and motivate your teams to maintain high‑quality service attitudes and behaviors.

You will be a Gentle Organizer (G.O)

As a G.O, you will perform your role with passion while participating in key moments of our guests’ stay. Whether interacting with them, sharing an activity, or showcasing your talents on stage, you will help create unforgettable memories. Being a G.O is much more than just a job, it’s about sharing moments of connection and emotion within a multicultural team.

Your Benefits

Focus on your mission, and enjoy the rest!

Discover all the benefits of joining us (depending on the country, these may vary slightly):

• Accommodation provided on site or nearby, and meals included, with a fixed contribution.
• Access to Resort facilities and activities (conditions apply): gym, swimming pool, outdoor activities… plus preferential rates at the boutique, spa, excursions, etc.
• Tailored training throughout your career to develop your skills and move into new positions.
• Internal and international mobility: over 120 jobs in 70 Resorts worldwide… offering countless career opportunities.