Head of Retention Desk – Regulated Forex, Johannesburg

RMG Talent; Johannesburg; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading Forex brokerage in Johannesburg seeks a Head of Retention Desk to lead retention operations across markets. This role demands proven experience in Forex, focusing on increasing client lifetime value, managing retention teams, and ensuring regulatory compliance. The ideal candidate will demonstrate success in revenue growth and have hands-on experience with CRM systems. A competitive salary and relocation package are offered for the right candidate, along with opportunities for career growth within the organization.

Benefits

Competitive salary

Performance-based bonus

Relocation package

Long-term career growth

Modern office environment

Qualifications

• Proven experience as Head of Retention or similar role in Forex brokerage.
• Demonstrated success in revenue growth and churn reduction.
• Strong management skills in a target-driven environment.

Responsibilities

• Lead and grow the retention desk across multiple regions.
• Develop strategies to increase client lifetime value and reduce churn.
• Monitor performance metrics and produce management reports.

Skills

Leadership

Analytical skills

CRM system proficiency

Regulatory compliance knowledge

Fluent English

Tools

MT4

MT5

Job description

A leading Forex brokerage in Johannesburg seeks a Head of Retention Desk to lead retention operations across markets. This role demands proven experience in Forex, focusing on increasing client lifetime value, managing retention teams, and ensuring regulatory compliance. The ideal candidate will demonstrate success in revenue growth and have hands-on experience with CRM systems. A competitive salary and relocation package are offered for the right candidate, along with opportunities for career growth within the organization.