Head of Infrastructure

Golden Rule; Sandton; On-site; ZAR 750 000 - 950 000; Full time

Job summary

A leading technology firm in South Africa is seeking an experienced IT Infrastructure Manager to lead their infrastructure team. This role involves overseeing service support management and ensuring vendor relationships are effectively managed to drive excellence in service delivery. Candidates should have at least 5 years' experience in a similar role, a strong understanding of ITIL and cybersecurity principles, and a proven ability to lead high-performing teams in a fast-paced environment. Competitive compensation offered.

Qualifications

• At least 5 years’ experience in a similar role.
• Proven experience in leading infrastructure teams.
• Experience in managing complex supplier ecosystems.

Responsibilities

• Oversee Service Support Management.
• Manage relationships with third-party vendors.
• Lead, mentor, and develop a team of infrastructure professionals.

Skills

Team leadership

Stakeholder management

Cybersecurity principles

ITIL framework

Communication skills

Education

Relevant degree

Tools

AWS

Azure

Google Cloud

LINUX

AppDynamics

Job description

The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences. You will lead our infrastructure team and drive excellence across service delivery, operational support, and strategic technology initiatives. This role is pivotal in ensuring the reliability, security, and scalability of our IT infrastructure while managing vendor relationships and fostering a high-performing team culture.

Key Responsibilities

Service Management Operations

• Oversee Service Support Management and ensure timely resolution of incidents and service requests.
• Manage the Service Lifecycle, ensuring services are designed, transitioned, operated, and improved effectively.
• Lead Asset and Configuration Management, maintaining accurate records of hardware, software, and configuration items.
• Implement and optimize Monitoring tools and processes to ensure proactive issue detection and resolution.

Supplier Vendor Management

• Manage relationships with third-party vendors and service providers in a Managed Service Environment.
• Ensure SLAs and KPIs are met and drive continuous improvement across supplier performance.

Cybersecurity Risk Management

• Collaborate with security teams to ensure robust Logical Access Management, Vulnerability Scanning, and Patch Management.
• Maintain compliance with cybersecurity standards and contribute to risk mitigation strategies.

Leadership People Management

• Lead, mentor, and develop a team of infrastructure professionals.
• Foster a culture of accountability, innovation, and continuous learning.
• Align team objectives with broader organizational goals and technology strategy.

Lead Incident Response and Disaster Recovery Simulations

• Lead incident response and disaster recovery simulations.
• Knowledge of network architecture, server and storage infrastructure, cloud services (AWS, Azure, Google Cloud).
• Knowledge of LINUX, Unix, Windows, Citrix, Control-M and AppDynamics.

Qualifications

• At least 5 years’ experience in a similar role.
• An understanding of South African Investment Platforms and platform operations and regulations.
• Proven experience in leading infrastructure teams within a Managed Service or enterprise IT environment.
• Strong understanding of ITIL and COBIT frameworks and their practical application.
• Deep knowledge of cybersecurity principles, including access control, vulnerability management, and patching.
• Experience with infrastructure monitoring tools and asset / configuration management systems.
• Excellent stakeholder management and communication skills.
• Demonstrated ability to manage complex supplier ecosystems and negotiate contracts.
• Experience in building successful relationships and working collaboratively with external vendors.
• Strong leadership skills with a track record of building high-performing teams.
• A strong understanding of change management processes.
• A broad enterprise-wide view of the end-to-end business and a relevant degree of appreciation for strategy, processes, and capability, enabling technologies, and governance.
• Experience in solving complex problems for customers (internal or external).
• Experience working in a fast-paced, proactive, and delivery-focused environment.