Head Of Enterprise Systems & It Operations

Sun International; Gauteng; On-site; ZAR 1 200 000 - 1 800 000; Full time

Job summary

A leading hospitality and gaming company in South Africa is seeking a Head of Enterprise Systems & IT Operations. This executive role is responsible for ensuring the stability and performance of enterprise IT systems. The ideal candidate should have over 10 years of experience in IT operations and a strong background in service delivery. Key responsibilities include managing vendor relationships, overseeing IT service management, and leading compliance with governance frameworks. This position offers a full-time opportunity with significant leadership responsibilities.

Qualifications

• 10+ years of experience in IT operations or service delivery.
• Strong leadership in managing large-scale IT operations.
• Proven knowledge of ERP, HRIS, and financial systems.

Responsibilities

• Oversee IT service management, incident/request fulfilment.
• Manage vendor relationships and contracts for IT services.
• Ensure reliability of enterprise systems and performance.

Skills

IT operations management

Vendor management

Service desk operations

Governance frameworks

Cloud operations

Cybersecurity knowledge

Education

Bachelor's degree in Information Technology or related field

ITIL certification

Job description

Overview

Head of Enterprise Systems & IT Operations responsible for the stability, availability, and performance of Sun International's enterprise IT systems and operational services.

Responsibilities

• Oversee IT service management (ITSM), service desk operations, and incident/ request fulfilment.
• Manage vendor relationships, contracts, and SLAs for IT services and enterprise applications.
• Ensure uptime, performance, and reliability of enterprise systems (ERP, HR, Finance, Hospitality, Gaming).
• Lead network, hardware, and workplace technology strategy and lifecycle management.
• Establish and monitor SLAs, OLAs, and KPIs for IT operations and support teams.
• Oversee NOC (Network Operations Centre) and SOC (Security Operations Centre) collaboration.
• Drive continuous improvement in IT service delivery, user experience, and operational efficiency.
• Lead business continuity planning, disaster recovery testing, and crisis management readiness.
• Ensure compliance with IT policies, governance frameworks, and regulatory requirements.
• Manage IT budgets, capex/ opex planning, and cost optimization for operations.

Qualifications & Competencies

• Bachelor's degree in Information Technology, Computer Science, Business Systems, or related field.
• ITIL certification or equivalent; COBIT or similar governance framework advantageous.
• 10+ years in IT operations, service delivery, or enterprise systems management.
• Proven leadership in managing large-scale IT operations, service desk, and vendor ecosystems.
• Experience with ERP, HRIS, financial systems, and gaming/hospitality platforms preferred.
• Strong background in ITIL processes, SLA management, and operational governance.
• Knowledge of network infrastructure, cloud operations, and cybersecurity collaboration.

Seniority, Employment Type & Function

Seniority level : Executive
Employment type : Full-time
Job function : Information Technology
Industries : Gambling Facilities and Casinos
Note : Referrals can increase interview chances.

This listing reflects current responsibilities and qualifications for the role.