HEAD OF EAP

Telebest; Johannesburg; On-site; ZAR 700 000 - 850 000; Full time

Job summary

A leading workforce solutions provider in Johannesburg is seeking a qualified Manager to develop strategies and manage operations tailored to the corporate sector. The ideal candidate will have extensive experience in managerial roles and a strong understanding of the Employee Wellness Programme. Responsibilities include strategic development, financial management, and client relationship building. This role demands excellent communication skills and a valid driver's license, with flexible hours as needed.

Qualifications

• 8+ years of experience in a managerial role.
• Proven experience in strategy execution and financial management.
• Experience managing teams and performance measurement.

Responsibilities

• Develop and execute the division's strategy to achieve long-term objectives.
• Improve brand awareness through targeted strategies.
• Manage the division’s budget and drive profitability.

Skills

Strong problem solving and analytical skills

Excellent communication skills

Proficient in Microsoft Word, Excel and PowerPoint

Valid driver’s licence and own reliable vehicle

Education

BA (Hons) Psychology

Bachelor’s degree in Business Administration or related field

Job description

Qualifications

• BA (Hons) Psychology (mandatory)
• Bachelor’s degree in Business Administration, Management, Finance, or a related field (advantageous)
• 8+ years of experience in Managerial role
• Proven experience in strategy execution, operations, and financial management
• Vast experience in the Corporate Sector
• Experience managing teams, performance measurement, and staff development
• Relevant experience and knowledge in the Employee Wellness Programme (EWP) and Wellness Industry
• Strong background in Client and Stakeholder relationship management
• Knowledge of mental health, crisis support, and workplace behaviour
• Must be available as required, including outside standard hours, as this is a managerial role with no fixed schedule
• Ability to align programs with business goals and promote employee well‑being
• Ability to resolve workplace crises, conflicts, and emergencies
• Skills in tracking program success, reporting insights, and maintaining confidentiality
• Strong problem solving and analytical skills
• Proficient in Microsoft Word, Excel and PowerPoint
• Excellent communication (both written and verbal), negotiation, and closing skills
• Valid driver’s licence and own reliable vehicle (essential)

Duties and responsibilities

• Develop and execute the division's strategy to achieve long-term objectives, translating it into actionable plans and ensuring effective implementation
• Expand business, with a focus on the corporate sector
• Improve brand awareness through targeted strategies and initiatives
• Build and maintain relationships with key industry players, positioning the company as a preferred service provider and expert
• Establish and enforce procedures to maximize operational efficiency and productivity
• Develop, implement, and maintain business contingency plans
• Control costs effectively to maintain profitabilityEnsure the delivery of exceptional service across all operations
• Manage the division’s budget, implement cost controls, and drive profitability to surpass budget and prior year targets
• Improve staff performance measurement and management Identify, attract, and retain talented individuals for key positions, ensuring succession plans are in place
• Identify and address staff development needs through targeted training plans
• Ensure compliance with all regulatory, legislative, and ethical standards
• Ensure requirements for the maintenance of Industry Body memberships and registrations are met and maintained
• Review and sign off on Client and Service provider contracts and Service Level Agreements (SLA)
• Review and sign-off of departmental Standard Operating Procedures (SOP) and Process Documents
• Periodic Quality Assurance on services and reviews on ISO Compliance within the department
• Review and analyse reports for clients to ensure alignment with their needs, expectations and SLA’s
• Meet regularly with strategic clients to maintain strong relationships and address concerns

Characteristics

• Ability to work in a fast‑paced environment and adapt to changing priorities

Working hours

Monday to Friday (08h00 to 16h30) Overtime as and when required