Head of Administration & Compliance - Financial Services

Headhunters; Gqeberha; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading financial services organization based in Gqeberha is seeking a highly experienced Head of Administration & Compliance. This role requires a minimum of 10 years’ experience in financial services, including deep knowledge of long-term insurance and investments. Responsibilities include overseeing administration, ensuring compliance with regulatory standards, and leading the administration team. The ideal candidate will possess strong leadership and organizational skills along with excellent communication abilities. A competitive compensation package is offered for this key position.

Qualifications

• Minimum of 10 years’ experience in financial services administration.
• Deep knowledge of long‑term insurance, investments, and regulatory requirements.
• Proven experience in managing high net worth individuals.

Responsibilities

• Oversee administration of long‑term insurance products.
• Ensure compliance with FSCA, FAIS, POPIA, and internal frameworks.
• Lead and mentor the administration team.

Skills

Leadership

Regulatory compliance

Communication skills

Attention to detail

Organizational skills

CRM systems proficiency

Education

RE5 Qualification

NQF Level 5 in Financial Planning/Iinsurance

Tools

Microsoft Office

CRM systems

Job description

Head of Administration & Compliance - Financial Services (Long-term Insurance & Investment)

Our Client, a prominent brand name in the Financial Services Industry, is seeking to employ a highly experienced Head of Administration & Compliance to their team based in Port Elizabeth.

RE5 Qualification is essential.

Candidates must be able to work under pressure, manage timelines, and have experience dealing with high net worth individuals.

This is an awesome career opportunity for an experienced and business minded candidate.

Requirements

• A minimum of 10 years’ experience in financial services administration is essential, along with deep knowledge of long‑term insurance, investments, retirement products, and regulatory requirements.
• RE5 Qualification.
• Relevant industry qualification such as NQF Level 5 or higher in Financial Planning, Wealth Management, Insurance, or related field.
• Previous supervisory experience preferred.
• Strong knowledge of long‑term insurance products and processes.
• Excellent understanding of FAIS, FICA, POPIA, and FSCA frameworks.
• Advanced administrative and organisational skills.
• Strong leadership and people‑management abilities.
• Ability to manage pressure, deadlines, and high‑volume work.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Proficiency in CRM systems, provider portals, and Microsoft Office.

Responsibilities, but not limited to:

• Oversee day‑to‑day administration of long‑term insurance products, including life cover, investments, retirement annuities, preservation funds, living annuities, life, disability, and dread disease benefits.
• Ensure accurate and timely submission of new business, servicing requests, and claims.
• Manage escalations with providers and resolve complex administrative issues.
• Create, implement, and monitor internal processes and SOPs for efficiency and compliance.
• Maintain strong relationships with product providers, underwriters, and service consultants.
• Ensure administrative processes comply with FSCA, FAIS, POPIA, FICA, and internal compliance frameworks.
• Maintain proper record‑keeping, data integrity, and document management systems.
• Monitor that all KYC, FICA, client onboarding, and review processes meet regulatory standards.
• Assist with compliance audits and ensure all governance requirements are met.i>
• Oversee accurate and up‑to‑date KYC and FICA compliance for all clients.
• Lead, mentor, and supervise the administration team.
• Allocate workloads and monitor output to ensure deadlines are met.
• Provide ongoing training on products, systems, compliance, and administrative processes.
• Ensure high‑quality communication with clients and advisors.
• Oversee preparation of client files, onboarding packs, review packs, and compliance documentation.
• Handle high‑level client service issues and ensure effective resolution.
• Support advisors with accurate information, updates, and administrative assistance.
• Manage CRM systems and ensure accurate data capturing and workflow management.
• Implement process improvements to enhance service delivery and operational efficiency.
• Ensure all service level agreements are met.
• Maintain knowledge of new products, regulatory changes, and industry developments.
• Contribute to strategic planning regarding operations and administrative capacity.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.