Guest Services Lead - Front Desk & Reservations

PPSC; Roodepoort; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Roodepoort seeks an entry-level customer service professional. The role involves welcoming guests, managing reservations, and ensuring high-quality service. Candidates should possess strong communication skills, experience in customer relations, and familiarity with Opera software is a plus. This full-time position offers an opportunity to grow within the hospitality industry.

Qualifications

• Experience managing customer relations face to face and via phone.
• High level of spoken and written English required.
• Experience in hospitality reception or similar customer-facing role is desirable.

Responsibilities

• Welcome and assist guests in a friendly manner.
• Provide high-quality customer service at all times.
• Manage telephones, emails, and reservations professionally.

Skills

Customer Service Skills

High level of spoken and written English

Experience in managing customer relations

Tools

Opera software

Job description

A hospitality company in Roodepoort seeks an entry-level customer service professional. The role involves welcoming guests, managing reservations, and ensuring high-quality service. Candidates should possess strong communication skills, experience in customer relations, and familiarity with Opera software is a plus. This full-time position offers an opportunity to grow within the hospitality industry.