Guest Liaison and Front of House Representative

Vine Recruitmnent; Paarl; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A hospitality recruitment agency is seeking a Guest Liaison and Front of House Representative in Paarl, South Africa. The role involves managing guest accommodation, coordinating communication, and overseeing stock and consumables. Candidates should be organized, fluent in English and Afrikaans, and able to work flexible hours. Strong communication skills are essential for success in this position.

Qualifications

• Strong communication, administrative and interpersonal skills.
• Highly organized and proactive with systems and stock processes.
• Fluent in English & Afrikaans.
• Professional demeanor and service mindset.

Responsibilities

• Handle all guest enquiries related to accommodation and general stays.
• Liaise with departments to coordinate guest needs.
• Maintain stock levels for all guest amenities.
• Support check-ins and check-outs ensuring payments are finalized.

Skills

Communication skills

Time Management

Presentation Skills

Job description

Overview

Our client in Simondium is looking for Guest Liaison and Front of House Representative.

To manage guest accommodation and communication from the first point of contact to post-stay. Support hospitality operations by overseeing stock and consumables ensuring both guests and staff have what they need.

Responsibilities

• Guest Communication & Booking Management – Handle all guest enquiries related to accommodation and general stays; maintain timely and professional correspondence with guests (phone, email); manage Room Raccoon bookings system with accuracy and attention to updates.
• Oversee booking allocations for weddings based on BEOs.
• Liaise with departments (restaurant, housekeeping, chef) to coordinate guest needs.
• Support check-ins and check-outs ensuring payments are finalized.
• Perform post-stay follow-ups and guest communication.

Accommodation Admin & Coordination

• Generate and submit invoices to the finance team for accommodation-related charges.
• Ensure guest profiles, preferences and requests are logged and respected.
• Assist the Housekeeping team to ensure rooms meet Vrede en Lust standards.
• Support the Wedding Coordinator with guest accommodation logistics (not event execution).
• Record stock usage for guest-specific items and escalate issues if needed.

Stock & Consumable Management

• Maintain stock levels for all guest amenities (coffee, tea, toiletries, wine, water, etc.).
• Oversee stock of staff consumables such as stationery, paper, cleaning supplies.
• Place orders in advance to avoid shortages and ensure seamless operations.
• Liaise with suppliers for pricing, lead times and deliveries.
• Conduct regular inventory checks and update records accordingly.
• Report urgent or low stock issues to the Hospitality Manager promptly.

Team Conduct & Collaboration

• Work respectfully with all team members, especially FOH and housekeeping.
• Maintain professional communication even under pressure or tight timelines.

Key Achievements

• Smooth accommodation process with accurate timely communication.
• Well-stocked guest areas and uninterrupted team workflow due to proactive stock management.
• Consistent guest satisfaction reflected in feedback and service delivery.

Requirements

• Strong communication, administrative and interpersonal skills.
• Highly organized and proactive with systems and stock processes.
• Fluent in English & Afrikaans.
• Able to work weekends, holidays and irregular hours.
• Professional demeanor and service mindset.
• Systematic approach to task completion and workflow.
• Reliable transport to and from work.

Experience

• Required Experience: Unclear seniority

Key Skills

• Presentation Skills
• Time Management
• Clinical Research
• Communication skills
• GCP
• Infusion Experience
• Managed Care
• Hospice Care
• Conflict Management
• Clinical Trials
• Research Experience
• Home Care

Employment Details

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1