Guest Experience Specialist — Experienced Waiter

Tsebo Solutions Group; Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality service provider in Centurion seeks experienced staff to recommend meals and drinks for events, maintain cleanliness, and assist customers. The ideal candidate will have 5-6 years in similar roles, showcasing excellent interpersonal skills and a culinary qualification is advantageous. Responsibilities include ensuring customer satisfaction, processing payments, and maintaining dining area standards. Adaptability and endurance are key for long shifts.

Qualifications

• 5 - 6 years experience in a similar role.

Responsibilities

• Offer recommendations to guests on meal and drink items for special events.
• Monitor cleanliness of plates, cutlery, and glassware.
• Control dining areas to ensure appropriate cleanliness.
• Assist clients with special needs and recognize their requirements.
• Welcome guests in a friendly manner.
• Organise menus considering client feedback and seasonality of ingredients.
• Ensure excellent customer service from all waiters.
• Process payments including cash and cards.
• Oversee correct billing procedures after services.
• Ensure correct table setups including cutlery and glassware.
• Build meaningful relationships with customers for satisfaction.
• Evaluate customer comments to assess satisfaction.

Skills

Endurance to walk and stand for long hours

Flexible work hours

Ability to remain calm and professional with difficult customers

Excellent interpersonal skills

Coordination to carry plates or trays without dropping anything

Trustworthy and Reliable

Good personal hygiene

Education

Grade 12

Culinary qualification

Job description

A hospitality service provider in Centurion seeks experienced staff to recommend meals and drinks for events, maintain cleanliness, and assist customers. The ideal candidate will have 5-6 years in similar roles, showcasing excellent interpersonal skills and a culinary qualification is advantageous. Responsibilities include ensuring customer satisfaction, processing payments, and maintaining dining area standards. Adaptability and endurance are key for long shifts.