Guest Experience Receptionist — Luxury Hotel

Care4u Health Care; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel group in Johannesburg is seeking a motivated Hotel Receptionist to provide exceptional service to guests. Your role involves welcoming guests, managing check-ins and check-outs, and ensuring a positive atmosphere. Ideal candidates will have a High School Diploma, strong communication skills, and proficiency in Microsoft Office. The position offers a competitive salary and the opportunity to work in a dynamic environment.

Qualifications

• Previous experience in a similar role is preferred.
• Knowledge of a second language is a plus.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls and respond to emails and messages in a timely manner.
• Provide information about hotel services, facilities, and local attractions.
• Handle guest complaints and resolve issues promptly.
• Process payments and maintain accurate records of all transactions.
• Collaborate with other hotel departments to ensure a smooth guest experience.

Skills

Excellent communication and customer service skills

Proficient in Microsoft Office and reservation systems

Strong attention to detail and problem-solving skills

Ability to multitask and work in a fast-paced environment

Fluent in English, both verbal and written

Education

High School Diploma or equivalent

Job description

A luxury hotel group in Johannesburg is seeking a motivated Hotel Receptionist to provide exceptional service to guests. Your role involves welcoming guests, managing check-ins and check-outs, and ensuring a positive atmosphere. Ideal candidates will have a High School Diploma, strong communication skills, and proficiency in Microsoft Office. The position offers a competitive salary and the opportunity to work in a dynamic environment.